- Professional
- Oficina en Elko
We are looking for a talented Service Supervisor to join our team specializing in Service in Elko, NV.
In this role, you will make an impact in the following ways:
- Empowering Technicians Through Leadership
By supervising Service Technicians and Team Leaders, you'll foster a productive, motivated team environment that drives high-quality service delivery. - Optimizing Workflow and Efficiency
Coordinating schedules and aligning repair plans with customer quotes ensures timely service, reduces downtime, and enhances customer satisfaction. - Driving Technical Excellence
Your support and escalation of technical issues will help resolve challenges quickly, improving repair accuracy and technician confidence. - Enhancing Team Performance
Through coaching, feedback, and performance reviews, you'll cultivate professional growth and elevate the overall capability of your service team. - Ensuring Operational Excellence
Managing logistics, materials, and safety protocols will streamline operations, reduce waste, and maintain high standards of quality and safety. - Improving Customer Experience
Accurate quoting and proactive communication about repair status will build trust and transparency with customers, leading to stronger relationships. - Championing Continuous Improvement
Your involvement in process reviews and improvements will help the team adapt to evolving customer needs and organizational goals. - Driving Business Results
By monitoring branch goals and resolving warranty concerns, you'll contribute directly to customer satisfaction, retention, and overall business success.
Responsibilities
To be successful in this role you will need the following:
- Strong financial acumen to interpret key indicators and make informed decisions that support operational efficiency and profitability.
- Effective communication skills to tailor messages for technicians, customers, and leadership, ensuring clarity and alignment.
- Customer-centric mindset to build trust, resolve concerns, and deliver solutions that exceed expectations.
- Leadership and delegation abilities to guide technicians, assign tasks effectively, and remove barriers to productivity.
- Accountability and follow-through to ensure commitments are met and performance standards are upheld across the team.
- Conflict resolution skills to manage disagreements constructively and maintain a positive work environment.
- Technical proficiency in diagnostics and electronic service tools to support accurate troubleshooting, repair validation, and documentation.
- Process knowledge in service documentation, technical escalation, and warranty handling to ensure compliance, efficiency, and customer satisfaction.
Education, Licenses, Certifications:
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
Qualifications
Additional Information:
- This position supports our local mining/industrial market segment, the candidate should have a significant portion of their experience in an applicable field.
- This position requires supervising technicians working in a remote capacity for the majority of their assignments, so a dynamic approach to communication is required and experience of this nature is desired
- An experienced understanding of goods and service transactions with large organizations and dealing with multiple stakeholders throughout repair events is required
- This position supports a workforce outside of normal working hours, being available to respond at all hours to assigned technicians is required
- This position requires being assigned to an on-call rotation in order to support our local customer base that operates 24/7
- Experience with customer correspondence, written and verbal
- Experience/certifications for operating DOT regulated vehicles preferred
- This position requires managing a team to compliance on not just Internal Cummins specific policies but additionally to the customers’ policies/regulations at the site at which work is being performed.
- Direct experience as a field service technician is preferred but applicable experience will be considered
Compensation:
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Company
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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