Rostering Officer - Home Care - Armidale, Coffs Harbour or Tamworth en Healthcare Australia

At Healthcare Australia (HCA), we are united by a shared commitment: to be a valued partner to our clients and provide a strong sense of purpose for our staff. As Australia's largest specialist healthcare workforce provider, we connect exceptional talent with meaningful opportunities, driving excellence across the healthcare sector. At HCA, this is where care begins.

On a permanent part-time basis working 4 days per week we are looking for a Rostering Officer based either in our office in Armidale, Coffs Harbour or Tamworth.  Reporting to the National Rostering Manager you will be the first point of contact for a range of enquiries from clients and staff.  You will join an established team with the responsibility of allocation of shifts to our Support Workers for our Home Care clients.
  
Day to date you will also:

• Manage the roster according to the Annual Workforce Plan
• Answer phone calls and assisting with client and stakeholder enquiries
• Schedule support staff and ensure all shifts are filled in a timely manner
• Understand the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
• Identify gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts
• Provide supervision of support workers on a regular basis
• Engage and communicate effectively within all divisions of Home Care
• Report incidents immediately in line with the Home Care Incident reporting policies
• Perform ad hoc duties and projects assigned by your manager

Lets talk about you!

Your resume should show that you can confidently handle phone and email enquiries in a fast-paced environment, keeping things running smoothly even when it’s busy. Any experience in healthcare rostering will be a big plus! You’re driven, passionate, and dedicated to coordinating effective services for both clients and staff, with the ability to stay calm and focused when the pressure’s on. You’ll either hold — or be willing to obtain — a current National Police Check. 

And how about these benefits!

• Health Insurance Discount: A 7% discount on BUPA Private Health Insurance.
• Extra Leave: Enjoy a paid day off for your birthday to relax and celebrate.
• Salary Packaging: Access to novated leasing and other benefits through Smartgroup
• Rewards Platform: Access to a comprehensive rewards and benefits platform

At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.