Lead/Foreperson en 76460012-PHX SKY HARBOR AIRPORT-ABM AVIATION, INC.

Pay: $21.00 - $22.00 per hour

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

RESPONSIBILITIES: (not limited to)

· Supervise a team of 8 valet staff and 29 parking attendants

· Train, coach, and monitor employees on safety protocols and operational procedures

· Conduct regular facility patrols to ensure safety and operational standards are met

· Deliver exceptional customer service to visitors, tenants, and clients

· Complete daily safety and maintenance inspections

· Conduct a monthly parking rate survey to stay competitive

· Accurately document and process damage claims as needed

· Support and maintain garage cleanliness and presentation

· Provide assistance to parking attendants with on-the-job challenges

· Assist customers with Pay-on-Foot (POF) transactions and inquiries

· Multitask effectively and provide front office coverage when required

· Cover vacation schedules for the swing shift supervisor; must be flexible with scheduling

· Take initiative during peak hours by supporting exit flow, valet operations, or tandem parking

· Communicate with Parking Team efficiently

JOB KNOWLEDGE/SKILLS REQUIRED:

· Minimum of six (6) months of parking operations experience

· Strong ability to think clearly, make sound decisions, and perform well under pressure

· Excellent verbal and written communication skills

· Professional demeanor, attitude, and appearance

· Proficient in Microsoft Office applications, including Excel and Word

· Ability to handle and resolve customer complaints in a courteous and effective manner.

· Familiarity with SKIDATA equipment and systems is highly preferred

Company