Event Manager - Full Time en None

Role: 

Prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high-level service throughout the Pre-Event, Event and Post-Event phases of hotel events.  Ensures a seamless turnover from sales to service back to sales.  Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. The event planner’s primary contact (following turnover) on property and is responsible for their experience.

Experience  

• 3 + Years of Event Management Experience

Skills and Knowledge 

• Effective sales skills to up-sell products and services
• Good knowledge of menu planning, food presentation, and banquet and event service operations
• Ability to manage guest room and meeting space inventories
• Broad understanding of facility management (sanitation, maintenance, operations)
• Strong customer development and relationship management skills
• Knowledge of overall hotel operations as they affect department
• Knowledge of Event Technology products and services
• Knowledge of contract management and legalities
• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills 
• Strong customer and associate relation skills
• Strong presentation and platform skills
• Strong organization skills
• Ability to use standard software applications and hotel systems 
• Effective decision-making skills
• Effective influence skills
• Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)

REQUIRED CERTIFICATE/LICENSE:

TAM and Health Card

Operations 

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.  Follows up with customer post-event.
• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).  Makes presence known to customer at all times during this process.  Is available to solve problems and/or suggest alternatives to previous arrangements.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.  
• Leads pre-event and post-event meetings for assigned groups.
• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).
• Manages group room blocks and meeting space for assigned groups.
• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
• Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
• Integrates current trends in event management and event design  

Guest Satisfaction

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.  Effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service.  Ensures associates understand expectations and parameters.
• Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Participates in the development and implementation of corrective action to address service challenges and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with associates.  Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Sales and Revenue Management 

• Effectively up-sells products and services throughout the event process.
• Effectively manages customer budgets to maximize revenue and meet customer needs.
• Participates in VIP Sites - assisting with diagram needs, menu development, and Meetings Imagined
• Manages revenue and profitability associated with events.
• Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.

Financial Management

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.   Manages payroll administration.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department's operation on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:  

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.  The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases too loud.  A casino environment typically allows smoking.

• Interacts with management, applicants, fellow Associates and/or guests.
• Ability to verbally communicate effectively with guests and coworkers
• Requires prolonged sitting or standing and mobility.  
• Requires bending and reaching. 
• Requires transporting, pushing, pulling, and maneuvering items weighing up to 15 lbs.
• Requires lifting items weighing up to 15 lbs.
• Prolonged periods of standing and/or walking  
• Requires eye/hand coordination.  
• Requires use of standard office equipment. 
• Requires basic math.  
• Requires the ability to distinguish letters, numbers and symbols.   
• Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions. 
• Exposure to cleaning chemicals