IT SUPPORT SPECIALIST en SILVERTON CASINO LLC

Description

General Summary of Job Duties

Coordinate with the IT Management for tasks that arise for day-to-day operations of various computer systems and hardware. They will provide on-site administration for software users in a variety of work environments, including, but not limited to, professional offices, workgroups or departments, and share services information services.

Principle Responsibilities and Duties

• Configure, deploy, and maintain computer hardware and software.
• Receive, install and test all new Business Computer Hardware.
• Assist all departments with computer related issues.
• Meets with users for requirements of computer forms, designs, programs and implements user approved forms.  System includes but not limited to: hotel, back office, gaming systems, etc.
• Follows SOPs and updates SOP appropriately.
• Ensure computing systems are operating in compliance with the Gaming Control Board regulations.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Ability to meet with users for issue requirements analysis, then design and program into a working system.
• Ability to communicate with staff on a technical level.
• Ability to communicate with co-workers on a non-technical level.
• Competent in oral and written communications.
• Ability to learn computing systems from both a technical and user point-of-view.

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Adhere to all appearance and uniform standards.
• Maintain an open line of communication with Managers.
• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
• Ability to accept performance feedback in a professional manner.
• Regular attendance on all scheduled shifts is considered an essential function of the job.
• Arriving on time for all scheduled shifts is considered an essential function of the job.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

• Character:         Always do the right thing and treat everyone with dignity and respect
• Collaboration:    Celebrate Diverse ideas, thoughts and talents.   
• Care:                Be KIND to yourself and each other.
• Fun:                  Our guests are here to have FUN, so we should have FUN, too.
• Excellence:       Be Amazing!

Qualifications

Skills, Education & Other Requirements

• High School diploma or G.E.D.
• Information Technology 1^st level support experience
• PC Hardware Experience
• Customer Service Abilities

Required Work Cards

• Identification that establishes identity
• Identification that establishes the right to work in the United States
• Gaming card registration

Machinery, Work Equipment, Programs, Software, Hardware Used

• Windows Server
• Intel Based Computers/Servers
• Active Directory
• Cisco Operation Systems
• Windows 7 & 10 Operating Systems
• Software management tools
• iSeries preferred
• Microsoft Office Suite
• Business Computer Hardware
   

Physical Requirements of Job

Rarely – the activity is performed from 1% - 25% of the duration of the shift.

Occasionally – the activity is performed from 26% - 50% of the duration of the shift.

Frequently – the activity is performed from 51% - 75% of the duration of the shift.

Continuously - the activity is performed from 76% - 100% of the duration of the shift.

Not Applicable (N/A) – this activity is not performed during the performance of this job.