Learning Platforms & Restaurant Operations Systems Analyst en Rbi

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job overview:

As part of the Guest Experience & Operations Intelligence team, you’ll analyze learning & operations performance, people metrics to drive data-based decisions for restaurant operations and training. You’ll transform complex data into actionable insights, helping improve learning programs, retention, and operational performance.

This role is based in Zug, Switzerland and reports to the Guest Experience & Intelligence Sr. Manager.

Position requires 5 days per week of office presence.

The employment contract will be provided by a third-party employment. We are providing a full time, indefinite employment contract.

Your roles and responsibilities:

Learning & Performance Analytics

• Define and track KPIs (e.g., training completion, engagement, retention, operations performance, guest feedback).
• Analyze training & operations outcomes and feedback to identify gaps.
• Convert business goals into measurable learning metrics and share insights with global stakeholders.

 Data Management & Reporting

• Collect, clean, and validate data from Learning Management Systems, HR Teams, CRM, Guest Feedback and other systems related to restaurant operations.
• Build and automate visually clear dashboards tailored for leaders and regional teams using PowerBI.
• Ensure consistency, accuracy, and alignment with standards.

Communication & Collaboration

• Partner with Learning & Development, Restaurant Operations, International and Regional Operations teams, and SMEs to enhance training content based on data insights.
• Support pilot launches, feedback testing, and tool validation.
• Track and communicate the impact of learning and operations initiatives.

Trend Analysis & Forecasting

• Analyze historical data to identify trends, patterns and potential bottlenecks
• Track progress towards targets and identify areas where intervention is needed
• Identify learning and retention trends to anticipate training needs.
• Provide clear executive summaries and visual reports highlighting key findings and recommendations.

Your skills and experience:

• At least a Bachelor’s degree in business administration, economics, statistics or data science
• 2-4 years in analytics roles, ideally in the QSR industry.
• Previous working experience in a QSR restaurant is highly desired.
• Strong experience level in analysis, managing data from different platforms as PowerBI & Tableau.
• Nice to have tools as Snowflake.
• Excellent communication and organizational skills.
• Highly Proficient in Microsoft ‘s tools (MS Excel, PowerPoint & Thinkcell are a must). Must be an excellent user of Excel with in-depth knowledge of advanced formulas and macros.
• Experience working in a regional role is preferable.
• Fluent in English.
• Eligible to work in Switzerland without work permit sponsorship.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.