ACT Program Assistant - Horizons - FT Days presso Hrhs

Are you looking to feed your desire to give to your community and support those who need a helping hand? Horizons Mental Health Center is growing in the resources, services and facilities to assist consumers in our community. The Assertive Community Treatment (ACT) Team provides intensive treatment, rehabilitation, and support services to individuals living with serious mental illness and/or serious behavioral health condition(s) and whose needs have not be effectively met by traditional behavioral health services.

The ACT Team Program Assistant provides clerical and office support to the ACT Team, to assist in providing high quality, patient-centered care to the consumers being served.

HMHC is a Kansas, not-for-profit organization, committed to providing comprehensive mental health services to individuals in Kingman, Pratt, Reno, Harper, and Barber Counties. Our positions include a variety of benefits including medical, dental, vision, 401k, paid time off, holiday time off, flexible schedules, supervision opportunities for non-independently licensed staff, opportunities for tuition reimbursement, opportunity for remote work should the position allow, training opportunities, and ability to advance within the agency.

Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This role will work Monday to Friday 8:00 AM to 5:00 PM

ESSENTIAL FUNCTIONS:

• Responsible for all telephone inquiries relating to the ACT Team and triaging messages between program and team members while maintaining confidentiality
• Communicates effectively with staff within the ACT Team, across the agency, and with community partners
• Screen all client contacts for crisis, prioritizes and routes to appropriate staff
• Schedules and cancels client appointments accurately on a daily basis
• Participates in daily team huddles by taking notes and providing information relevant to client needs
• Collects and reports on aggregate measures of numbers and type of client contacts for the team for ongoing review and reporting
• Tracks and reports client hospitalizations and incarcerations
• Maintains up-to date records for each ACT Team client and communicates missing information to the team for collection
• Conducts electronic charting audits to ensure all documents are completed in accordance with ACT Team and agency standards
• Maintain and update program materials, forms and office supplies, monitor postal mail arriving to program
• Complete all required documentation, training and competency reviews in a timely and accurate manner as defined by the agency.
• Other activities as assigned.

MINIMUM KNOWLDEDGE AND SKILLS REQUIRED:

• Familiarity with community mental health services.

REQUIRED BEHAVIORAL SKILLS:

• Integrity:
  • A personal presence which is characterized by a sense of honesty and the willingness to do the right thing.
  • The ability to role model, inspire and motivate others to promote the philosophy, mission, vision, goals and values of Hutchinson Regional Healthcare System
• Compassion:
  • A personal presence which is characterized by a sense of caring that is reflected in a high level of empathy and customer service with all that we come in contact.
  • Ability to manage conflict, consider other points of view, and offer alternative solutions without jeopardizing overall project direction and the ability to manage customer expectations.
• Accountability:
  • Demonstrated track record of ownership of situations, projects and issues.
  • Able to work autonomously and have a high degree of flexibility to adapt to changing projects, priorities and work volumes.
• Respect:
  • Demonstrated ability to collaborate with a diverse population.
  • Treat all internal and external customers with a positive, proactive service orientation.
• Excellence:
  • Strong communication and presentation skills.
  • Proven ability to think strategically but also must be able to lead day-to-day tactical processes.
  • Demonstrated ability to manage and provide coaching and leadership.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:"

• High school diploma or GED equivalent
• Computer proficiency

PREFERRED EDUCATION AND EXPERIENCE:

• Two years or more professional experience in mental health services, crisis response, or a related field.
• Two years or more of experience working with educating and teaching clients about self-care, improving daily living activities.

LICENSURE OR REGISTRATION REQUIRED:

• Employee must pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens.  
• Within 60 days of employment, the employee must have completed CPR Training, First Aid Training and other assigned trainings.
• Valid driver’s license, insurance, and a dependable vehicle

We offer competitive pay, a generous benefit package and a reason to be proud of what you do, every day.

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