Integration Consultant I en Information Technology
Information Technology · Tampa, Estados Unidos De América · Hybrid
- Professional
- Oficina en Tampa
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive.
- Comprehensive health and life insurance and well-being benefits, based on location.
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Integration Consultant I within SIFMU Integration, is responsible for supporting the team with new member onboarding, account changes and supporting lifecycle activities. The team will interact directly with potential new clients, delivering prompt and professional guidance to applicants as they navigate through the entire onboarding process. Upon activation of membership, you will assist in processes and underpin the client account lifecycle including add-on accounts, products and services.
Your Primary Responsibilities:
Support all aspects of the Client onboarding lifecycle across all DTCC stages
- Participate in project kickoff meetings to align on expectations, timelines and overall results
- Support the membership application process and manage all aspects of setups across Client Test and Production Environments
- Drive client engagement/activities, answer questions on Membership Application Portal (MAP) process or coordinate with the vital people/groups to facilitate client conversations (ex. Legal, product)
- Provide recommendations to clients’ additional services if needed, such as file or message reporting
- Provide test scripts and handle the client User Acceptance process
- Schedule and lead regular small project status meetings with clients to provide project status updates
- Support client activations by partnering with all internal parties to ensure readiness and successful transition to production
- Proactively support clients on Day 1 of activation
- Build and maintain strong relationships across all groups involved with the Client Onboarding process
- Identify and implement opportunities for efficiencies by working across the Client Services Teams and overall DTCC Organization
- Build and maintain project materials as needed (Project Status Reports, SOP, project plans, test plans, etc.)
- Successfully engage in multiple client projects simultaneously
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
- Minimum of 4 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Demonstrated project management and application integration skills required, PMP certified desirable.
- Minimum of 3 years of related experience preferably in the Financial Services industry with understanding of the Institutional Trade Flow and Trade Processing business e.g. STP and current securities industry initiatives
- Experience with similar business/application messaging systems and protocols highly desirable
- Must have extensive client facing experience with proven ability to effectively manage client expectations and concerns
- Strong verbal and written communication skills to communicate information/issues clearly and succinctly to technical/non-technical colleagues and clients. Demonstrated problem-solving capability and analytical skills
About Company
Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.
These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.
Company
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
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