ED Consumer Access Spec PRN en AdventHealth Central Texas

All the benefits and perks you need for you and your family:

-          Benefits from Day One

-          Paid Days Off from Day One

-          Student Loan Repayment Program

-          Career Development

-          Whole Person Wellbeing Resources

-          Mental Health Resources and Support

Our promise to you:

Joining AdventHealth Central Texas and AdventHealth Rollins Brook is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth Central Texas and AdventHealth Rollins Brook is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule:  PRN

Shift: Variable, Must be able to work nights and weekends

Location:  2201 S CLEAR CREEK RD, Killeen, 76549

The community you’ll be caring for:

§  Located in the heart of Texas, AdventHealth Central Texas and AdventHealth Rollins Brook provide care for the citizens of Bell, Coryell and Lampasas counties.

§  Both AdventHealth Central Texas and AdventHealth Rollins Brook are committed to reinvesting in the community by offering the services, technologies, and facilities to set the standard with the continually changing healthcare industry.

§  As a member of our team of more than 1,000 employees you will enjoy competitive salaries, exceptional benefits and opportunities for growth while working in an environment that is centered around our mission of Extending the Healing Ministry of Christ.

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The value you’ll bring to the team:  

Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed

Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.

Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.

Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.

Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.

Collects critical demographic information from patients and confirms insurance details.

Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.

Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.

Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.

Attends department meetings and promotes positive dialogue within the team.

Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.

Performs cashiering functions such as collections and cash reconciliation accurately.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

·         High School Grad or Equiv

Preferred qualifications:

·         Associate’s

·         1+ customer service experience in healthcare