Patient Navigator (On-Site) - Community Engagement & Education en UTMB Health

%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3EMinimum Qualifications:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EBachelor%27s degree%3Co:p%3E%3C/o:p%3E and one year of relevant experience%3Co:p%3E%3C/o:p%3E. An equivalent combination of education and experience relevant to the role may be considered for this position.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/b%3E*May require licensure or certification specific to the service line the position is assigned to.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E***%3Cspan data-teams=%22true%22%3EThis position does not require an RN license. UTMB also offers a %3Cstrong%3EPatient Navigator (RN)%3C/strong%3E role for licensed Registered Nurses, which has a different scope of responsibilities and pay range.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cstrong%3EPreferred Qualifications:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EBilingual, English/Spanish, is highly desirable.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cstrong%3EJob Summary:%3C/strong%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Cstrong%3E%3Cu%3E%3Co:p%3E%3C/o:p%3E%3C/u%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EThe Patient Navigator plays a vital role in supporting patients throughout their healthcare journey by providing individualized assistance to help them access, understand, and utilize healthcare services effectively. This position focuses on reducing barriers to care by coordinating appointments, facilitating communication between patients and providers, and connecting patients to community resources and support services. The Patient Navigator works closely with clinical teams to ensure timely follow-up, promote patient engagement, and improve health outcomes, particularly for those managing complex or chronic conditions.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cstrong%3EJob Duties:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EConducts comprehensive assessments of patients in person, by phone, or through review of medical records to identify barriers to care and support care coordination.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3ECoordinates care and services by scheduling appointments, procedures, and follow-ups across multiple departments and providers to ensure timely access to care.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3ECommunicates with patients and families to explain procedures, answer questions, and provide guidance through the care process, ensuring understanding and comfort.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EServes as a liaison between patients, providers, and support staff to promote effective communication and facilitate resolution of issues affecting care delivery.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EReviews clinical referrals and documentation to verify appropriateness, completeness, and readiness for service-line evaluation, collaborating with care teams as needed.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EAssists patients with navigating healthcare systems by connecting them to community resources, financial counseling, transportation, and other support services.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EMaintains accurate documentation in electronic health records and other systems to ensure continuity of care and compliance with institutional policies.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EAdvocates for patients’ rights and needs, ensuring that care is delivered in a culturally sensitive, respectful, and patient-centered manner.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3ECollaborates with interdisciplinary teams to develop, implement, and monitor individualized care plans that support optimal health outcomes.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EParticipates in performance improvement efforts, attends staff meetings, and stays current with relevant policies, procedures, and best practices in patient navigation.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EAdheres to internal controls and reporting structure.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EPerforms related duties as required.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cstrong%3EKnowledge/Skills/Abilities:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EDemonstrates core competencies required to perform patient navigation duties safely and effectively, as assessed through regular training and performance evaluations.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EProficient in using multiple computer systems, including electronic health records (e.g., EPIC), scheduling platforms, and office productivity software to document, track, and communicate patient information accurately.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EStrong interpersonal and collaboration skills with the ability to work effectively as part of an interdisciplinary healthcare team, while providing excellent customer service to patients, families, and colleagues.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EDemonstrates flexibility and organizational ability to manage shifting priorities, multitask, and resolve issues with minimal supervision in a fast-paced environment.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EEffective oral and written communication skills in English, essential for clear documentation and communication with patients and staff, particularly in matters impacting safety or care coordination.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EAbility to communicate with empathy and clarity when interacting with patients, providers, and families, using customer service principles and trauma-informed care approaches.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EBasic understanding of care coordination principles and the healthcare delivery system, including referral processes, appointment scheduling, and patient advocacy.%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3ECultural competence and sensitivity in working with diverse populations, including awareness of potential barriers to care and strategies to address them.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-bidi-font-size:11.0pt;%22%3E%3Cstrong%3E%3Cu%3E%3Co:p%3E%3C/o:p%3E%3C/u%3E%3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align:justify;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cstrong%3E%3Cu%3ESalary Range:%3C/u%3E%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3EActual Salary is commensurate with experience.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:normal;margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cstrong%3EWork Schedule:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:%27Times New Roman%27, Times, serif;font-size:14px;%22%3E%3Cspan style=%22line-height:107%;%22%3EOn-site, Monday through Friday, 8 am to 5 pm, and as needed on occasion.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%26nbsp;%3C/p%3E%3Cp%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E

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UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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