Patient Service Rep - University Center for Pain Management of Knoxville en University Physicians' Association

Description

We are seeking a detail-oriented and reliable Patient Service Representative to join our team. This position plays a vital role in supporting patients’ access to care by contributing to various administrative and front-end workflows. Responsibilities are revolving and may include referral and prior authorization coordination, insurance verification, EMR communication support, and patient financial engagement. The ideal candidate thrives in a fast-paced clinical environment, is highly organized, and values accuracy and teamwork.

Key Responsibilities May Include:

• Assisting with the processing of incoming referrals to ensure timely scheduling and coordination of care.
• Coordinating prior authorization requests and following up on approvals to avoid delays in treatment.
• Managing the EMR inbox by monitoring and responding to provider and patient messages.
• Verifying insurance coverage and documenting benefits ahead of scheduled visits.
• Communicating clearly with patients regarding balances and financial responsibility.
• Documenting account details and tracking in-clinic payments.
• Supporting general front office operations and administrative tasks as needed.
• Any other duties as determined by management

Requirements

• Prior Pre-Cert and Referral Experience required. 
• High school diploma or equivalent required.
• Previous experience in a healthcare or administrative setting preferred.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and contribute to a team-oriented environment.