Shared Services Support Specialist - Hybrid en Roca

About Roca

Roca is an internationally recognized violence intervention and behavioral health program that works with the young people most likely to shoot or be shot. Founded in 1988 in Chelsea, Massachusetts, Roca now serves nearly 2,000 of the highest-risk young people each year across seven sites in Massachusetts, Baltimore (MD), and Hartford (CT).

Roca’s work is grounded in Rewire CBT, a breakthrough adaptation of cognitive behavioral therapy designed for young people living with trauma, disconnected from traditional services, and involved in/impacted by violence. Through relentless outreach, long-term relationships, and skill-building, Roca helps youth move from reacting to choosing, from surviving to living.

Meanwhile, the Roca Impact Institute extends this reach nationally. Launched in 2020, the Institute trains community violence intervention staff, criminal justice agencies, and police officers in Rewire CBT, building trauma-informed practices and systems change across the country. To date, the Institute has trained more than 10,000 staff across 75 organizations in 17 states and D.C.

About the Role

As Roca’s Shared Services Support Specialist, you will help bolster our programs and the fulfillment of our mission in a variety of important and impactful ways in the areas of marketing, communications, government relations, development and administration. You will collaborate across departments to support and highlight the transformative work happening every day at Roca and help ensure that our stakeholders appreciate the value and impact of our programming.

Key Responsibilities

• Support the planning and implementation of Roca’s marketing and communications strategies.
• Create engaging content for Roca’s social media channels, website, and newsletters.
• Draft and edit materials such as press releases, legislative testimony, success stories, and reports.
• Assist with photography, video, and graphic design for social and print materials.
• Help maintain Roca’s website and ensure content is accurate and up to date.
• Help plan and execute Roca events intended to support revenue generation, community awareness and public policy advocacy.
• Collaborate with program and development teams to highlight stories that advance Roca’s mission and impact.
• Conduct research and follow up on media opportunities, partnerships, and stories that elevate Roca’s visibility — including tracking press coverage, exploring new outreach opportunities, and maintaining contact lists and communications follow-up.
• Play a key role in Roca’s government relations efforts by assisting with communications, outreach, and follow-up to local, state, and federal partners — including tracking engagement, preparing materials for meetings, and helping share updates that demonstrate Roca’s impact and partnership with public systems.
• Support the administrative and strategic work of shared services in the areas of Development, Finance, HR, IT as requested.
• Track key initiatives across shared services to help ensure appropriate coordinate and timely execution.
• Schedule, plan and follow-up on internal meetings to support effective communication and teamwork.

Qualifications

• Bachelor’s degree in communications, marketing, journalism, or related field; or equivalent experience.
• Excellent writing, editing, and storytelling skills.
• Strong understanding of social media platforms and trends.
• Basic graphic design and digital media skills.
• Organized, adaptable, and able to manage multiple priorities.
• A genuine connection to Roca’s mission and values — compassion, safety, honesty, and transformation.
• A willingness and capacity to do whatever it takes to support Roca’s work.

 Requirements for the position

• Valid state issued driver's license
• Ability to travel around the service area
• Criminal background and current driving record check
• Ability to work with diverse cultures
• Strong attendance and high energy