Program Manager (Data Center Lead) en Canada Business Unit

BGIS is currently seeking a Program Manager (Data Center Lead) to join the team in Phoenix, AZ. 

BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace.

As the Program Manager (Data Center Lead), you’ll oversee daily operations and white space projects for data centers, acting as the primary liaison with Data Center Managers. You’ll lead a team of technicians, manage critical tasks, and ensure high-quality service delivery while maintaining compliance with client SLAs.

Key Duties and Responsibilities

 Daily Oversight of Team Members 

• Demonstrate strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. 
• Contribute actively to providing onboarding training and hands-on data center training to all team members.
• Provide mentoring, coaching, and guidance to all team members. 
• Conduct daily huddles with team members.
• Monitor daily performance to ensure client service is delivered in a timely and quality manner. 
• Enable team members with framework to provide “run the business” support.
• Contribute to the completion of other key initiatives as assigned. 

Run the Business Leadership 

• Regular walks through the Data Center daily.
• Effectively manage the ServiceNow ticketing queue, triaging tickets based on priority and scheduling work to meet / exceed SLA requirements.
• Perform Quality Checks and delegate Quality Checks to experienced data center technicians. 
• Complete assigned and scheduled tasks in a timely manner in accordance with client deadlines. 
• Provide guidance pertaining to physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
• Participate in SOP meetings and drive SOP development.

Experience:

• High School Diploma or equivalent. 
• Minimum 3 years experience with IT and networking systems, with exposure to technical and operations roles in a Data Center environment or equivalent work experience. 
• Minimum 1 Technical Certification or equivalent work experience. 
• Experience with dynamic Colocation and Managed Services environments. 
• Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits. 
• Comprehension of Data Center core infrastructure (power, cooling, fire protection) and interactions with raised floor equipment standards. 
• Proficiency with DCIM principles and applications. 
• Positive focus to contribute to a team environment where diversity, knowledge transfer, and cohesiveness is promoted. 
• Ability to work collaboratively with clients, colleagues, and other service providers to plan and execute tasks. 
• Strong customer service skills and maintenance of good relations with clients and other team members. 
• Excellent verbal and written communication skills.
• Strong proficiency with ServiceNow. 

Physical Demands & Work Environment

• Physical ability to walk jobsites 
• Ability to work at heights preferred
• Ability to work all shift schedules 7x24x365
• Availability to be on-call and respond to off hour emergency calls 

Visit bgis.com/us/careers to apply and learn more.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength have always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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