Branch Manager - Gillette, Wyoming en Cummins Inc.
Cummins Inc. · Gillette, Estados Unidos De América · Onsite
- Professional
- Oficina en Gillette
We are looking for a talented Branch Manager to join our team in General Management in Gillette, WY.
In this role, you will make an impact in the following ways:
- Drive Operational Excellence – Oversee branch performance and financial metrics to ensure alignment with the Annual Operating Plan and deliver sustainable profitability.
- Lead Strategic Planning – Develop and execute annual operating, marketing, and sales plans that position the business for growth and competitive advantage.
- Expand Market Presence – Conduct market analysis and build strategic partnerships to capture new business opportunities and strengthen Cummins’ regional footprint.
- Champion Customer Satisfaction – Foster a culture of exceptional service, leveraging programs like Net Promoter Score and Lens of the Customer to enhance loyalty and retention.
- Improve Service Quality – Monitor warranty trends and repair cycle times, implementing process improvements that elevate product reliability and customer experience.
- Ensure Compliance and Safety – Maintain rigorous health, safety, and environmental standards, reinforcing corporate responsibility across all branches.
- Develop High-Performing Teams – Recruit, mentor, and retain top talent, creating Individual Development Plans that build leadership capability and engagement.
- Influence Global Strategy – Provide insights from regional operations to inform Cummins’ global business decisions and continuous improvement initiatives.
Responsibilities
To be successful in this role you will need the following:
- Financial Acumen – Interpret key financial indicators to make informed decisions that improve branch performance and profitability.
- Builds Effective Teams – Create strong, collaborative teams that leverage diverse skills to achieve shared goals.
- Business Insight – Apply knowledge of market trends and organizational priorities to drive strategic growth.
- Communicates Effectively – Deliver clear, tailored messages across multiple channels to engage and inform different audiences.
- Customer Focus – Build lasting relationships and deliver solutions that prioritize customer needs and satisfaction.
- Demonstrates Self-Awareness – Use feedback and reflection to identify strengths and areas for improvement, enhancing leadership effectiveness.
- Develops Talent – Mentor and grow employees to align their career aspirations with organizational objectives.
- Drives Engagement – Foster a motivating environment where employees feel empowered to perform at their best.
- Drives Results – Consistently meet or exceed goals, even in challenging circumstances.
- Manages Conflict – Resolve disagreements constructively to maintain team cohesion and productivity.
- Influence Health, Safety, and Environmental Culture – Promote safe practices and compliance to protect employees and communities.
- Service Capability, Capacity, and Coverage – Ensure service readiness by aligning resources, tools, and processes to meet customer expectations and published standards.
Qualifications
Education, Licenses, Certifications:
- College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
- Six Sigma Green Belt certification or Sponsor certification required.
Experience:
- Significant relevant experience required, including managerial and budgetary experience.
Additional Information:
- Responsibility for the Gillette, Wyoming location with 21 employees and 2 Service Supervisors.
- The Gillette branch is heavily focused on the Industrial Mining Segment supporting several Coal Mines throughout the state.
- Looking for a leader who actively demonstrates the Cummins Leadership Behaviors and associated people management practices.
- Strong emphasis on safety culture and striving to deliver world-class customer service and business growth.
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
Company
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
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