Aviation Crew Scheduler en Transmedics

Job Description:

TransMedics Crew Schedulers play a critical role in the 24/7 Transplant Logistics Command Center located in Andover, MA. Utilizing deep knowledge of aviation and internal processes, this position is responsible for the effective scheduling of flight crewmembers, ensuring compliance with regulatory requirements, maintaining operational efficiency, and supporting a high level of customer service. Their ability to manage complex scheduling demands ensures maximum fleet utilization and operational readiness. This behind-the-scenes coordination is essential to the success of each life-saving mission.

This role requires strong problem-solving abilities, attention to detail, and effective communication skills, along with the ability to perform well in a fast-paced, dynamic environment. Crew Schedulers typically work approximately 15 twelve-hour shifts per month on a rotating schedule: 4 days on, 3 days off, followed by 3 days on, 4 days off. This schedule includes nights, weekends, and holidays.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Develop and maintain flight crew schedules using myairops and related systems.
• Monitor, audit, and verify legality and FAR 135 compliance as well as TMDX policies & procedures.
• Continual system audits to ensure cost and crewing efficiencies.
• Identify recurring trends or issues that may affect scheduling and escalate appropriately to leadership.
• Anticipate and proactively resolve operational disruptions; develop and communicate recovery plans to Operations Managers.
• Ensure continuous coverage by utilizing crews efficiently and day-to-day tracking of their attendance.
• Notify flight crewmembers of any schedule changes in a timely and professional manner.
• Collaborate with Scheduling, Crew Support, Training, and other departments and their leadership to ensure smooth operations.
• Continual system audits and schedule adjustments to maintain peak efficiency and minimize operational impacts.
• Manage schedule-related logistics, including time-off requests, travel coordination for training, and sick call coverage.
• Verify applicable pay components, including per diem, in accordance with company policy.
• Provide excellent customer service and accurate policy, procedural, and regulatory guidance to crewmembers.
• Perform additional duties as assigned by leadership.

BACKGROUND AND QUALIFICATIONS:

• Prior experience in aviation crew management required.
• Strong personal and work ethics along with a high level of integrity.
• Working knowledge of FAA regulations related to Part 91/135 operations.

• Strong interpersonal, organizational, and leadership skills.
• Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
• Must be self-motivated, detail-oriented, and capable of working both independently and as part of a team.
• Strong decision-making, abstract thinking, and problem-solving abilities.
• Excellent verbal and written communication skills delivered with professionalism.
• Proficient in basic math calculations, including decimals, time conversions, as well as a 24-hour clock format, and UTC.

TECHNICAL SKILLS:

• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint), SharePoint, and internet navigation.
• Proficiency in using industry-specific software and tools with the aptitude to learn new software.  
• Familiarity with travel management systems such as AmTrav or similar platforms.

EDUCATION:

• High school diploma required; Associate’s degree preferred.
• Prior experience in Part 135 operations or aviation industry required.

MANAGEMENT RESPONSIBILIES:

This position manages the following positions on a daily basis. 

• This position will not have management responsibilities. 

PHYSICAL ATTRIBUTES:

• General office environment sitting for extended periods at a computer.  
• Use hands and fingers for typing and operating equipment.  
• Have good vision and hearing to communicate with staff.  
• Possess basic organizational skills to manage complex schedules.  

TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees.