- Professional
- Oficina en Philadelphia
Position Summary
The ELECT Program Manager oversees the school-based Employment and Career Training (ELECT) program, aimed at supporting pregnant and parenting youth, their partners and children, as well as their overall health and development with the goal being they graduate high school and earn employment or go into a career training program. This position is responsible for 3 major functions: 1) Program Administration, the supervision of Case Managers and Data Coordinator within the Education Leading to Employment and Career Training (ELECT) program, 2) Contract Compliance and Data Management, data oversight and strict compliance for the following contracts in collaboration with the Director of High School Initiatives: Department of Human Services and The School District of Philadelphia, and 3) PCM Compliance and Service Oversight, assurance of quality services through monitoring all cases within the program, coaching and supporting staff through supervision, training, and program development; using data outcomes to inform program enhancements.
The ELECT Program Manager has internal contacts with the entire administrative staff and external contact with local and state funders and community partners. This position has access to sensitive Congreso information and is expected to handle such information with integrity and professionalism. This position has a crucial role in managing key partnerships and is expected to represent Congreso in a professional manner.
This position reports to the Director of K-12 Initiatives. This is an ONSITE position which also includes frequent travel to school-based partner sites.
The ELECT Program Manager applies the principles of the organization’s signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee/client-focused experience that is appreciative of the unique strengths, values and needs that each individual brings; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to the role.
Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency’s mission, values, and DEI&B vision. We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ+, and women to apply. Congreso is an Equal Opportunity Employer.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions listed below.
- Represents Congreso’s mission, values, and commitment to diversity, equity, inclusion, and belonging and will be an ambassador of our work.
- Oversees and manages the ELECT programming within +20 school sites.
- Ensures fulfillment of 100% enrollment slots every year by holding recruitment events at school sites, collaborating with school staff to receive referrals, and maintaining strong relationships with all relevant stakeholders to encourage student enrollment and maximize their program experience.
- Works in Collaboration with program staff to integrate Enhancing Teen Parenting Skills Programming within the context of the ELECT program assigned sites.
- Runs weekly compliance reports that include case file auditing and case note and service hours tracking into the funder’s DECO database to ensure compliance with funder-mandated deadlines for data input, case file updates, and service hours requirement.
- Conducts program orientation and training for new staff, participates in interviews and hiring for program staff, and provides daily clinical supervision to direct service staff, including performance appraisals, and schedule and facilitate ongoing biweekly supervisory meetings with staff.
- Develops individual and program level work plans and performance evaluations for each staff member at appropriate intervals.
- Secures resources and materials for staff, including opportunities for facilitation and participation in monthly case conferencing sessions with the case management team, and periodically accompanies staff to clients' homes for intervention assistance and/or observation and feedback.
- Works in collaboration with program staff to identify the need for in-service trainings on youth development and maternal and child health issues.
- Ensures and assigns sufficient program outreach with program staff to maintain visibility of services and contract compliance.
- Actively participates in, and facilitates, as needed, monthly program meetings and all other department, division, and agency-wide meetings.
- Works in collaboration with PCM’s to ensure completion of initial intake with all new clients .
- Co-serves initial visits and assessment process for higher risk clients as needed.
- Coordinates and plans regular activities, field trips, workshops and events for ELECT students and their children.
- Monitors ELECT’s performance base contract requirements to ensure adequate program revenue and sustainability of programming.
- Assures the delivery of quality case management services by providing staff with feedback on individual cases, facilitating the regular completion of client satisfaction surveys, and through periodic feedback obtained from clients.
- Represents the program’s direct services in meetings with partners and funders.
- Interfaces heavily with community organizations to establish linkages and community resources for families while also publicizing program services.
- Participates in community and agency taskforces and coalitions as needed and/or as identified by department director.
- Complies with all client and program confidentiality regulations mandated by federal, state, city, and agency regulations.
- Prepares and submits monthly programmatic reports regarding case management activities in accordance with agency, city, state, and federal regulations as applicable.
Competencies (Knowledge, Skills, and Abilities)
All Staff Competencies
- Basic understanding of Congreso’s mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services.
- Demonstrates knowledge and understanding of the community needs and demographics.
- Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service.
- Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
- Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines.
- Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure.
- Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals.
- Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases.
- Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor.
- Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment.
- Strong written and verbal communication skills including effective and respectful communication with individuals and groups.
- Bilingual (Spanish/English) written and verbal skills a plus.
Supervisory Responsibilities:
This position supervises the ELECT Case Managers and ELECT Data Coordinator.
Minimum Experience, Education, and Qualifications
Minimum Education:
Bachelor’s degree in Social Work or related field required; Master’s degree in Social Work or related field preferred.
Minimum Experience:
2 years’ supervisory and case management experience required.
3 years’ direct experience in the field of maternal and child health, public health, or related field a plus.
Knowledge of the Latino and urban community of Philadelphia preferred.
Certification/License:
Completion of Trauma specific and +40-hour domestic violence training a plus.
Mandated Reporter and Act 31 VRA Training certifications required and may be completed upon hire.
