Claims & Insurance Follow-Up Supervisor en Tvc

Looking for a detail-oriented Insurance Follow-Up/Claim Edits Supervisor to join our growing Claims & Insurance Follow-Up team. 

This role oversees claims processing, denial management, and insurance accounts receivable while ensuring high-quality service and operational efficiency.  Help us improve patient billing experiences and streamline insurance processes.

Hiring range is generally between $27.30-$32.75 and placement in the range depends on an evaluation of experience.

Location: The VIC (18110 SE 34th Street – Vancouver, WA 98683)

Schedule: Full time, Monday-Friday, 8:00a to 5:00p.  Must have excellent attendance!  Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care. We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers. 

In this role you will

• Supervise a team of Patient Account Representatives

• Oversee team performance by conducting evaluations, tracking productivity metrics, and monitoring phone activity to ensure service standards are consistently maintained.

• Resolve escalated patient concerns and ensure timely responses

• Analyze AR trends and implement denial reduction strategies

• Ensure compliance with insurance regulations, coding standards, and internal policies

Requirements:

• Minimum of an associate’s degree or equivalent experience in healthcare billing and collections required

• At least 2 years of experience in a medical business environment with strong knowledge of insurance billing regulations/requirements, reimbursement methods, and patient collections required

• Proficiency with Microsoft Word and Excel required

• Experience in a supervisory role preferred

Additional Information: Vancouver Clinic provides care across a wide range of medical decisions.  This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment.  The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic.

Pay Range:

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE.  Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked.  Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Vancouver Clinic is an alcohol and drug-free workplace.  Offers are contingent on successful completion of background screen and immunization requirements.