Traveling Cust Srvc Trainer en Sheltair

PRIMARY DUTIES AND RESPONSIBILITIES:

• • Work closely with the Training Manager and Director of Customer Service to assess trainers’ performance; identify gaps and key drivers; recommend training solutions and other related strategies for enhancing individual and program performance
• . • Monitor the implementation of the Customer Service training curriculum. • Create brochures and training materials.
• • Create testing and evaluation processes.
• • Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• • Partner with peer training team on shared responsibilities.
• • Keep abreast of current learning and performance training strategies, delivery methods, and techniques. • Provide performance feedback.
• • Measure and evaluate the effectiveness of training in achieving desired outcomes. • Build solid cross-functional relationships with training team.
• • Partner with Training Manager and Director of Customer service on curriculum reviews, additional training requirements and trainer certification.
• • Facilitate training from time to time
• • Demonstrated performance in maintaining customer service Best Practice Manual overall standards
• • Perform other duties as required

REQUIRED QUALIFICATIONS:

• • Skills/Abilities and Knowledge
• • Ability to build trust between Sheltair teammates
• • Effective written and oral communication skills
• • Influencing stakeholders (ex: Senior management, external consulting partners, and human resources community)
• • Leveraging diversity
• • Networking and partnering
• • Analyzing needs and proposing solutions
• • Applying business skills
• • Driving results
• • Planning and implementing assignments
• • Demonstrating adaptability
• • Modeling personal development
• • Knowledge of learning principles and facilitation techniques
• • Ability to use computer and software applications EDUCATION:
• • Bachelor's degree in Business Administration or related field, or equivalent experience, required. 

RELATED WORK EXPERIENCE:

• • Customer service, hospitality management training and customer service operations experience at least 3 years
• • Management experience 3 years

WORKING CONDITIONS: • Approximately 50% travel, as required • Fast paced office environment • Based at our Corporate Office

WORK ENVIRONMENT:
The work environment characteristics described here are a representation of those the employee may encounter while performing the daily functions of this job. Reasonable accommodations may be made to enable the employee with disabilities to perform the daily functions. While performing the daily functions of this job, the employee occasionally will work near active aircraft out on the ramp and occasionally in outside weather conditions exposed to wet and or humid conditions. Most of the work will be performed in a classroom or behind the Customer Service Counter at each location.