Eleventy, Sales Consultant, Full Time, Permanent en Brown Thomas Arnotts

GET TO KNOW US 

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

Eleventy is an Italian brand founded in Milan, promoting the concept of Smart Luxury. At Eleventy Milano, we envision a world where individuals strive to become the best versions of themselves through their actions and gestures. Smart luxury represents a modern interpretation of humanity's journey with a versatile and casual style. Our brand is rooted in family values and a continual search for the positive aspects of life. We believe in being genuine, humble, positive, and confident. Our style is not meant to be seen but noticed.

KNOW THE ROLE

The BTA Sales Consultant will deliver an exceptional, personalised customer experience that reflects our luxury brand identity. You will act as a trusted advisor, building long-term client relationships, driving sales, and ensuring service excellence across every interaction. The successful candidate will embody the values of Brown Thomas Arnotts, demonstrating emotional intelligence, product expertise, and a passion for exceeding customer expectations.

Key Responsibilities:

• Deliver exceptional customer service, anticipating needs and tailoring recommendations to drive sales

• Achieve and exceed individual and team sales and service targets

• Provide expert product knowledge across multiple categories and stay informed on brand launches

• Accurately process transactions, loyalty sign-ups, and returns

• Collaborate with stockroom, online, and concessions to ensure seamless operations

• Participate in training and coaching to enhance product knowledge and service skills

• Promote adoption of digital tools (e.g., CRM, WhatsApp clienteling, stock locators)

• Maintain compliance with company policies, procedures, and data privacy

KNOW WHAT WE'RE LOOKING FOR

• Customer Orientation & Relationship Management: Deliver an exceptional, luxury-level service experience by anticipating needs, tailoring solutions, and building long-term client loyalty

• Emotional Intelligence: Demonstrate empathy and self-awareness when handling customer concerns, maintaining professionalism in every interaction

• Planning, Organisation & Prioritisation: Maintain impeccable floor standards, manage multiple tasks efficiently, and ensure timely follow-through on client needs

• Accountability & Motivation: Take ownership of individual results, proactively drive sales and service opportunities, and contribute to team success

• Collaboration & Teamwork: Partner with colleagues across sales, stockroom, and online functions to ensure seamless service delivery

• Compliance & Integrity: Uphold all company policies, operational standards, and data privacy requirements to safeguard trust and service quality

KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.

As a Brown Thomas Arnotts team member, you will benefit from:

• Competitive Salary
• Contributory Pension Scheme
• Competitive annual leave entitlement
• Team Member discount across the world’s most iconic brands
• Recognition Days for Volunteering & Wellbeing
• Wellbeing Initiatives
• Extensive Learning & Development Offerings
• Leading Talent Programmes
• Flexible Working Model
• Additional Benefits

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts can expect to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured. After all, we want you to bring your whole self to work. Please contact us at [email protected] to request accommodation.