Stylist Fixed-Term (Madrid, M, ES) en Richemont

A Chloe STYLIST is An ambassador of the Maison, in charge of welcoming every guests into the Chloe family.

He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

A Chloe STYLIST is:

1. A Client Relationship Owner

• Delivers exceptional Customer Service and Takes pride in Developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles

2. An Omnichannel Business Partner

• Has at heart to offer excellent customer service and delivers strong business perfromance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors' activities

3. An Operations Excellence Supporter

• Ensures impeccable store environement, BOH and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to ensure a luxurious environment at all time
• Implements all guidelines related to store and BOH Management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity amd who aim to have a positive impact.