- Professional
- Oficina en Sydney
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
We are looking for an experienced Customer Success Manager (CSM) with a technical background to join our International Post-Sales team and be our founding CSM in our growing Asia Pacific region. As the first CSM in the region, we are looking for someone who can operate in a fluid environment, going outside the bounds of the job description to ensure customers are getting the technical and operational support they need to recognise value from their Highspot investment.
CSM’s play a crucial role in ensuring customer satisfaction, retention, and ongoing success. Their primary focus is to build strong relationships with customers, understand their needs, and help them derive maximum value from the products or services offered by the company.
They will deliver essential customer-facing milestones, including Mutual Success Plans, Solution Health Reviews and Strategic Business Reviews, while partnering with Sales for renewals and expansions. They will also proactively identify customers who are not seeing value and develop mitigation plans to resolve risk.
About the RoleWe are looking for an experienced Customer Success Manager (CSM) with a technical background to join our International Post-Sales team and be our founding CSM in our growing Asia Pacific region. As the first CSM in the region, we are looking for someone who can operate in a fluid environment, going outside the bounds of the job description to ensure customers are getting the technical and operational support they need to recognise value from their Highspot investment.CSM’s play a crucial role in ensuring customer satisfaction, retention, and ongoing success. Their primary focus is to build strong relationships with customers, understand their needs, and help them derive maximum value from the products or services offered by the company.They will deliver essential customer-facing milestones, including Mutual Success Plans, Solution Health Reviews and Strategic Business Reviews, while partnering with Sales for renewals and expansions. They will also proactively identify customers who are not seeing value and develop mitigation plans to resolve risk.
What You'll Do
Your Background
#LI-LH1
Benefits
Competitive compensation including equity so you feel like you have a piece of the pie
Flexible Leave Balance
Quarterly Recharge Fridays (paid days off for mental health recharge)
Holiday week off between Christmas and New Year
Company social events throughout the year
Meaningfully contribute to a compelling vision
Eligibility Checks
We carry out various eligibility and background checks as part of our recruiting process, including employment history, education verification and criminal records check. If you require further information let us know.
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.
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