Senior Product Manager - Agentic AI Innovation en American Express

%3Cp%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3EAt American Express, our culture is built on a 175-year history of innovation, shared %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/company/who-we-are/%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3Evalues%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3E and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you%27ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EHere, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EGlobal Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G%26amp;L) enterprises. As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, the Corporate %26amp; B2B Product Management (CBPM) organization was created to bring together all core corporate payment products under one cohesive product-line strategy. The team is focused on building best-in-class payment experience and capabilities to meet the evolving needs of our Global %26amp; Large and Middle Market customers%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EAbout the Team%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EAI is reshaping the future of commerce and redefining the experiences of our Corporate and Small Business customers expect. The Agentic Innovation %26amp; Partnerships team within GCS leads strategy and execution for agentic products—developing intelligent, adaptive systems that transform how our customers interact, transact, and grow.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EHow You’ll Make an Impact%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EAs %3Cstrong%3ESenior Product Manager, Agentic AI Innovation%3C/strong%3E, you will define the “why” and the “what” for next-generation agentic AI products. You’ll translate business strategy and customer insights into a clear product vision, roadmap, and success metrics—driving value across our agentic ecosystem. You will collaborate with product development, engineering, design, data science, and enterprise stakeholders to deliver solutions that are safe, scalable, and transformative.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EKey Responsibilities%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EDefine Vision %26amp; Strategy:%3C/strong%3E Shape the product vision and define the “North Star” for agentic AI capabilities within GCS. Ensure alignment with enterprise AI strategy and business OKRs%3C/span%3E (Objectives and Key Results).%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EDrive Roadmap %26amp; Prioritization:%3C/strong%3E Develop and maintain the Agentic Product roadmap, balancing innovation, business value, and risk. Lead prioritization across initiatives using measurable value and impact metrics.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EChampion Customer Value:%3C/strong%3E Translate complex customer and business problems into agent use cases. Partner with UX and AI teams to design end-to-end experiences that enhance decision-making, productivity, customer value and satisfaction.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EDeliver Measurable Outcomes:%3C/strong%3E Define and track key performance indicators (adoption, efficiency gains, cost savings, satisfaction, product velocity). Communicate outcomes and learnings to senior leaders.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3ECross-Functional Leadership:%3C/strong%3E Serve as the primary business interface for the Agentic Innovation team—collaborating with stakeholders across GCS Product, Engineering, and Partner teams to deliver cohesive, compliant solutions.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EGovernance Alignment:%3C/strong%3E Partner with Product Development and Governance teams to ensure delivery adheres to risk, model validation, and compliance frameworks.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EMinimum Qualifications%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E6+ years of product management experience, ideally in AI, fintech, or digital platforms.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EProven track record in defining and launching innovative, customer-centric products.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrategic thinker with ability to connect business goals to technology outcomes.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EStrong analytical, problem-solving, and communication skills with experience presenting to senior leadership.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EDemonstrated ability to work cross-functionally in complex, fast-paced environments.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EPassion for emerging technologies, particularly AI, automation, and digital transformation.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EPreferred Qualifications%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EExperience in AI-driven product ecosystems or conversational/agentic platforms.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EBackground in enterprise payments, B2B commerce, or digital innovation.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cspan style=%22line-height:115%;%22%3EBachelor%27s degree in Business, Computer Science, or related field; MBA preferred.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E
%3Cp%3E%3Cspan style=%22font-size:16px;%22%3ESalary Range: %24123,000.00 to %24215,250.00 annually + bonus + benefits%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:16px;%22%3EThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:16px;%22%3EWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones%27 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3ECompetitive base salaries%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3EBonus incentives%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3E6% Company Match on retirement savings plan%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3EFree financial coaching and financial well-being support%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3E20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:16px;%22%3ECareer development and training opportunities%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22font-size:16px;%22%3EFor a full list of Team Amex benefits, visit our %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/colleagues/benefits%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cu%3EColleague Benefits Site%3C/u%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-size:16px;%22%3E.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:16px;%22%3EAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:16px;%22%3EWe back our colleagues with the support they need to thrive, professionally and personally. That%27s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:16px;%22%3EUS Job Seekers - Click to view the “%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.eeoc.gov/poster%22%3E%3Cspan style=%22color:#0563c1;font-size:16px;%22%3E%3Cu%3EKnow Your Rights%3C/u%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-size:16px;%22%3E” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: %3C/span%3E%3Ca style=%22color:#0563c1;%22 target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.eeoc.gov/poster%22%3E%3Cspan style=%22font-size:16px;%22%3E%3Cu%3Ehttps://www.eeoc.gov/poster%3C/u%3E%3C/span%3E%3C/a%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:16px;%22%3EEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions%3C/span%3E%3C/p%3E
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