Clinical Programs Supervisor en undefined

The Clinical Programs Supervisor is responsible for performing telephonic and face to face contact with patients of Alivia Specialty Pharmacy. He or she has the responsibility to promote teamwork, give support to supervise daily tasks and complete administrative duties. He or she will evaluate the health care and educational needs of the patients regarding medications and will communicate recommendations to prescribers as necessary. Among other duties, the Clinical Programs Supervisor will ensure patient’s understanding of medication regimens and will recognize and provide next steps for patients reporting adverse reactions or concerns with specialty medications. From time to time, the Clinical Programs Supervisor may be required to conduct some field work to visit HCP’s and Patients or to accompany Management in carrying out some work-related activities. 

Responsibilities include but are not limited to: 

• Assesses,monitorsand evaluates medication care plans,servicesand outcomes to maximizepatient’shealth/outcomes.
• Identifiespatient'shealth and educational needs.
• Communicates with providersregardingpatient'smedication complications or needs.
• Provides guidance to patients on adverse medication reactions withinscopeand refers topharmacistas necessary.
• Completes REMS product training and provides counseling for patients onsubsequentcycles of available REMS products.
• Provides medication counseling for patients starting new medication regimens.
• Interacts continuously withpatient, family, physician(s), and other providersutilizingclinical knowledge andexpertisetodeterminemedical history andcurrent status.
• Reports critical incidents and informationregardingquality of careissues.
• Assist Operations/Clinical Department associates with clinical support for prior authorization,billingor other administrative functions, during periods of high volume, tomaintainworkflow and meet customer service imperatives.
• Provide support ason-call clinician asrequired.
• Ensurescompliance with all state and federal regulations and guidelines in day-to-day activities.
• Support ClinicalServices Managerwith the supervision of employees,dutiesand company goals.
• Performs other duties as assigned.

Minimum requirements: 

• High School Diploma;
• Bachelor’s Degree in Nursing;
• 3 years of experience in patient nursing and/or direct patient care is preferred
• 2 years of experience in Specialty Pharmacy is preferred 

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