- Professional
- Oficina en Watford
What will you be doing?
Execution of HCM Service Delivery
Deliver, support, and maintain HCM initiatives, including the implementation of the HR Projects
First point of contact to our HR stakeholders and customer base for HCM queries
Provide support to our customer base on all core Workday processes
Caseload management, responding to HCM queries within agreed SLAs and in line with the processes of the Global Business Services function
Escalate tasks to the Global Product Owner as appropriate
Take initiative and resolve cases to full completion
Produce relevant paperwork in line with agreed processes and timelines
Administrative and system support on all HR Cycles
Requirements gathering according to Workday Implementation best practices.
Process Improvements, Projects & Metrics
Adhere to agreed timelines for project deliverables
UAT Project coordination and resolution
Adherence to metrics and work within agreed Service Level Agreements
Minimal error rates and dissatisfied customers
Involvement in projects as required
What will you need to be successful?
- Solid functional knowledge of Workday HCM, including data structure and security
- Experience supporting global HR teams and projects
- Strong understanding of HR technology vendors and implementation best practices
- Ability to manage workload effectively and drive service improvements
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion and Belonging: Committed to welcoming, celebrating and thriving on inclusion and belonging. Learn more about our Employee Inclusion Groups on our website www.smith-nephew.com
Your Future: Generous annual bonus and pension schemes, Save As You Earn share options
Work/Life Balance: Flexible vacation and time off, paid holidays and paid volunteering hours so we can give back to our communities
Your Wellbeing: Private health and dental plans, healthcare cash plans, income protection, life assurance and much more
Flexibility: Hybrid working model (for most professional roles)
Training: Hands-on, team-customised, mentorship
Extra Perks: Discounts on gyms and fitness clubs, salary sacrifice bicycle and car schemes and many other employee discounts
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