Intake and Authorization Coordinator en Pennant
Pennant · Concord, Estados Unidos De América · Onsite
- Junior
- Oficina en Concord
Intake and Authorization Coordinator – Hospice
Sequoia Hospice of the East Bay – Contra Costa County, CA
Pay Range: $20.00 – $28.00 per hour
Job Type: Full-Time
About Sequoia Hospice of the East Bay
At Sequoia Hospice of the East Bay, we are dedicated to providing compassionate, individualized care to patients and families during life’s most meaningful moments. Serving a diverse community, we honor each patient’s journey with dignity and respect.
As part of the Cornerstone Group, with over 75 agencies nationwide, we operate locally with a strong culture of high performance, innovation, and care. Our team is empowered to create and implement programs that best serve our patients and communities.
Position Overview
The Intake and Authorization Coordinator plays a key role in ensuring a smooth and efficient admission process for hospice patients. This position involves managing referrals, verifying insurance, coordinating with clinical teams, and serving as a liaison between patients, families, and referral sources.
Key Responsibilities
- Manage daily referral and intake operations to ensure timely, accurate, and compliant patient admissions.
- Communicate directly with patients, families, and referral sources to gather necessary information and provide guidance throughout the intake process.
- Facilitate daily intake meetings to coordinate care and ensure readiness for new admissions.
- Verify insurance eligibility, confirm payer sources, and obtain authorizations to support reimbursement.
- Respond to insurance and intake inquiries, routing them appropriately and ensuring timely follow-up.
- Monitor and manage incoming and outgoing communications with providers regarding authorization status and referral details.
- Collaborate with clinical, scheduling, and administrative teams to ensure seamless transitions into hospice care.
- Maintain accurate documentation and records in accordance with state, federal, and CHAP regulations.
- Track referral trends and prepare reports for leadership to support strategic planning.
- Maintain knowledge of contractual agreements and ensure admissions align with payer and policy requirements.
- Assist referral sources and families in accessing community resources when hospice services are not appropriate.
- Provide backup support to Intake and Scheduling Coordinators as needed.
- Protect patient confidentiality and uphold organizational standards of care.
Qualifications
- Minimum 1 year of experience in healthcare intake, insurance eligibility, or authorizations; hospice or home health experience preferred.
- Strong understanding of insurance verification and authorization processes.
- Proficiency in EMR systems and Microsoft Office Suite.
- Excellent communication, customer service, and organizational skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Knowledge of healthcare business operations and applicable regulations.
- Demonstrates professionalism, flexibility, and a commitment to compassionate care.
Why Join Sequoia Hospice?
We operate with the Core Values of CAPLICO:
- Celebration
- Accountability
- Passion for Learning
- Love One Another
- Intelligent Risk Taking
- Customer Second
- Ownership
If you’re passionate about making a meaningful impact and want to help shape the future of hospice care in the Bay Area, we’d love to meet you!
The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.
