Continuing and Community Education Program Coordinator en Green River College, WA

About the Department

This position provides program support for Continuing and Community Education courses offered at Green River College’s main and branch campus locations. The Program Coordinator is responsible for the day-to-day operations of the Continuing and Community Education program. The primary responsibilities of this position are faculty support, student customer service, registration and refund processing, inventory and records management.
Hours for this position are flexible during Monday – Friday 8:00-4:30PM, evenings as needed. The position will split their time between Kent campus and Auburn main campus. Some local travel required to Green River College branch campuses and outreach events. Reports to: The Director of Continuing and Corporate Education.

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees.  Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw.  Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities.

The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

Position Duties

• Coordinate, support, and track course enrollments and Instructor needs for Personal Enrichment, Workforce Development, and Prime Time classes. 
• Create the Personal Enrichment tracker and update daily. This includes but is not limited to updating class enrollment numbers, reschedules, and cancellations.
• Monitor Continuing Education course registrations which includes receiving and processing payment for program fees.
• Support and monitor Continuing Education website, CTCLink and CampusCE software updates.
• Work cooperatively with departments across campus, specifically, Cashiers, Business Office, and the Registrar to ensure that Continuing Education student records are accurately reflected.
• Train teammates on CTCLink and CampusCE integration and use for student enrollment.
• Support Branch Campus front desks and off-campus program sites as needed, not generally exceeding 2 days per week.  
• Provide evening support for Continuing Education instructors teaching evening courses on campus, as needed. This includes but is not limited to creating user log in for computer access, assisting with logging into the computer, and creating and distributing class packets and related materials. 
• Data entry for Corporate Training as needed
• Other duties as assigned.

Reporting:

1. Extract and compile data to create program reports as requested by team members.
2. Prepare weekly room usage reports for safety and facilities.
3. Monitor unofficial enrollment reports and update team members of status.

• Track and monitor class changes and cancellations; update the system with new information. 
• Proofread, print, and prepare marketing materials for distribution. 

Customer Service:

1. Answer Continuing Education phone line; answer questions and assist potential students with class and registration questions.
2. Respond to Continuing Education departmental requests and complaints via phone and email; recommend alternative courses of action.
3. Process refund requests in accordance with department policy.

• Issue and maintain documentation for Continuing Education Units (CEU's) according to state standards.
• Create class completion and specialized certificates for students.
• Oversee class textbook management.
• Special projects as assigned by supervisor.
• Attend community outreach activities/events as required. 

Physical Requirements:

• Sitting at a desk for extended periods of time answering phones and performing various tasks on a computer such as registering students for classes, processing refunds, and other computer related tasks.
• Must be able to be on your feet for extended periods, including walking on Main Campus from building to building.

Minimum Qualifications

Minimum Qualifications:

• Associate’s degree or 1 year in administrative support.
• Two years’ experience working in an office or professional setting using clerical skills.
• Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, flexibility, and handling interruptions appropriately.
• Exceptional customer service skills with the ability to place a high priority on professional excellence; manage stress appropriately.
• Evidence of high attention to administrative detail.

Minimum Computer Skills: 

• MS Word – Ability to create, format, and edit tables, insert and format sections, create headers and footers; use mail merge to create form letters; modify merged documents, and merge envelopes and labels.
• MS Excel – Ability to create and manipulate complex spreadsheets; perform mathematical formulas; use functions; import data from various sources; create charts and graphs.
• Strong written and oral communication skills; demonstrated expertise in writing and editing; ability to compose, send, and respond to emails; utilize email functions such as calendars and meeting requests; navigate the Internet to find and download information.
• Experience documenting and updating information in written and electronic format to maintain accurate and complete records.
• Ability to work independently and as a member of a team.
• Ability to adhere to the highest standards of integrity and honesty and maintain confidentiality.

Preferred Qualifications:

• Experience at a college, school or university setting.
• 3 years Customer Service experience.

Preferred Computer Skills:

• Excellent Microsoft office skills including MS Access and Publisher.
• Campus CE, SMS, or related registration/program management software – Ability to input navigate complex computer systems, student data, schedule classes, and produce reports.
• Constant Contact – ability to create email surveys, newsletters, and marketing pieces; maintain and manipulate contact lists.
• Familiarity with graphics and database software.

Other Qualifications

At this time, Green River College is not sponsoring for H1-B Visas.
  
All offers of employment are subject to background checks. (Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.)
 
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law RCW 28B.112.080.
  
Green River College is a tobacco free campus. For more information on the tobacco policy, please visit the following link: https://www.greenriver.edu/campus/policies-and-procedures/general-administrative-policies/ga-2-tobacco-use-policy/
  
Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report— Green River College’s Annual Safety and Fire Report is available online at www.greenriver.edu/CleryASFR, containing mandated information about current campus policies concerning safety and security issues, required statistics, and other related information for the past three calendar years. To obtain a paper copy of the report, please call 253-288-3350.
  
The following person has been designated to handle inquiries regarding the non-discrimination policies: Executive Director of Human Resources, 12401 SE 320th Street, Auburn, WA 98092-3622, (253) 288-3320.
 
To request disability accommodation in the application process, contact the Disability Support Services at (253) 833-9111, ext. 2631; TTY (253) 288-3359.
 
Equal Opportunity Employer and Statement of Non-Discrimination:  Green River College does not discriminate on the basis of race, color, national origin, citizenship or immigration status age, perceived or actual sensory,  physical or mental disability, pregnancy, genetic information, gender, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran  or military status, or the use of a trained guide dog or service animal.
  
Green River College prohibits discrimination on the basis of sex, including sex-based harassment, and sex discrimination in any education program or activity that it operates, as required by Title IX and its regulations, including in admission and employment. Inquiries about Title IX may be referred to Green River College’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both.
 
Reporting
Any employee, student, applicant, or visitor who believes that he, she or they have been the subject of discrimination or harassment should report the incident or incidents to the College’s appropriate Title IX Coordinator identified below. If the complaint is against that Coordinator, the complainant should report the matter to the President’s office for referral to an alternate designee.
 
For students/employees/public/visitors/applicants: Korland Simmons, Title IX Coordinator • Equity, Diversity, Inclusion Email: [email protected]

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