26-56 Part-time Office Assistant (CA2) - Student Health Services en West Chester University, PA

About the Department

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s Student Health Services invites applicants for the position of Part-time Office Assistant.

The position hours are Monday through Thursday from 2 to 6 PM and Friday from 12 to 4 PM. Potential opportunity for occasional remote work during the summer.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good. 

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities. T

The Student Health Services (SHS) mission is to provide personalized and accessible high-quality healthcare services and educational resources to support student success.  

The Office Assistant supports day-to-day operations and administrative support at Student Health Services. The office assistant maintains good working relationships between nurses, providers, and WCU students.

The ideal candidate has data entry experience in a clinic/hospital setting; is organized and detail-oriented; demonstrates experience prioritizing, multitasking, and provides superior customer service; and is eager to learn new tasks. Proficiency in Microsoft Office is essential.

 Responsibilities include:

• Serve as the first point of contact for students, faculty, parents, and visitors
• Respond to general inquiries via phone, email, and in person
• Coordinate communications with parents, students, and campus partners
• Schedule appointments through electronic medical software which includes, 
  1. Verifying eligibility and current demographics
  2. Assist patients with web portal forms
  3. Scan insurance information
• Administer proper paperwork for special appointments
• Facilitate patient checking in and check out 
• Effective review and reporting of billing/charges to student accounts such as, ensuring all patients have been checked out and authorized properly; adding charges for applicable “no show” patients; modifying charges when adjustments are required
• Prepare for daily office operations including reviewing full schedules to verify eligibility, editing appointment types/times for medical and wellness staff; rescheduling appointments when applicable; and printing schedules for clinic
•  Create and maintain appointment availability schedule in electronic medical software 
• Maintaining office procedures and equipment
• Submitting electronic requisitions
• Applying/editing payroll timesheets/leave slips
• Sorting and distributing parcels to proper personnel
• Copying, shredding and faxing
• Keeping the front reception and waiting rooms tidy
• Perform other duties as assigned

Position Duties

• Six months as a Clerical Assistant 1 (Commonwealth title) OR
• Graduation from high school OR
• An equivalent combination of experience and training 
• Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, Excel, and Teams

Required Knowledge, Skills, and Abilities: 

• Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation
• Ability to use an alphanumeric keyboard
• Ability to proofread information for conformance with prescribed standards
• Ability to sort and file information
• Ability to perform mathematical calculations
• Ability to follow oral instructions
• Ability to read and understand written materials
• Ability to communicate effectively orally
• Ability to communicate effectively in writing
• Ability to establish and maintain effective working relationships

Minimum Qualifications

• Experience in an administrative or receptionist role
• Customer service experience
• Excellent written and oral communication skills

Other Qualifications

Candidates should apply online athttps://www.schooljobs.com/careers/wcupa. A cover letter, resume, and three professional references with contact information are required. Incomplete applications will not be reviewed.

Review of applications will begin immediately and continue until the position is filled. 

Applicants must successfully complete the interview process to be considered as a finalist.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University’s educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer.