Warehouse Customer Service Manager/Scheduler en CJ Logistics

Preferred experience: 

• Large-Scale DC Scheduling Management (1M+ sq. ft.)
• AI/Advanced Dock Optimization Software Experience
• End-to-End Inbound/Outbound Flow Control
• Yard Management System Proficiency
• Strategic Planning & Continuous Improvement

• Provide data and reporting to the customer, including regular KPI reporting and commentary
• Produce and deliver reporting using standard CJ tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)
• Follow up on late orders, product availability, carrier rescheduling
• Address customer requirements shortcomings – quality concerns, volume spikes, etc.
• Handle all customer requests for exception management with Operations
• Review forecast data provided by the customer with Operations Optimization
• Develop the production schedule
• Evaluate demand against open orders
• Collaborate with the customer on builds
• Review labor planning with Workforce Management; analyze underperforming or inefficient builds
• Develop the production schedule
• Evaluate demand against open orders
• Collaborate with the customer on builds
• Review labor planning with Workforce Management; analyze underperforming or inefficient builds

• Bachelor’s degree
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)
• Proven ability to analyze data and provide recommendations based on analysis
• Strong interpersonal and communication skills 2 years of supervisory experience
• Ability to travel as needed across additional CJ Logistics facilities
  
  

• You’ll work with a team that values collaboration, innovation, and continuous improvement
• Every day presents new opportunities to grow, lead, and make an impact
• Salary Range: $71,000 to $90,000 per year
• Schedule: Monday - Friday 8am - 5pm business hours - Ability to manage business needs across 3 shifts
• We offer a market competitive benefits package, including medical, dental, vision, and life insurance, 401(k) match and tuition reimbursement.

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.   

CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations.   

 Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs