Product Delivery Specialist en Weave

Weave is looking for a Product Delivery Specialist as the acting Product Owner (PO) who is focused on enabling effective and efficient execution of the product roadmap. As a key partner to the Product Manager and a daily collaborator with the development team, the PO ensures that strategic priorities are translated into actionable work, the backlog is continuously prioritized and refined, and delivery stays on track. The PO helps execute on the roadmap while enabling the Product Manager to focus on broader responsibilities such as product strategy, customer discovery, market analysis, and cross-functional alignment. The PO plays a critical role in maintaining clarity, momentum, and alignment across the product development lifecycle. This role provides dedicated execution focus in product areas that require high delivery velocity, complex coordination, and clear ownership of day-to-day decision-making to keep teams aligned and moving forward.

This position reports: Group Product Manager

Location: hybrid (3 days in Weave's HQ Lehi, UT office) after the initial onboarding & ramping period

What You Will Own

• Roadmap Execution & Backlog Management: Translating strategic initiatives into well-scoped epics and user stories, and maintaining a continuously prioritized backlog that reflects product goals and delivery timelines.

• Requirements Definition & Clarification: Ensuring user stories are clearly defined, technically feasible, and tied to customer and business outcomes, and supporting the development team with ongoing clarification.

• Scope Management: Helping define achievable scope for each sprint or release, actively monitoring for potential creep, and collaborating with the Product Manager on trade-off decisions.

• Team Enablement & Delivery Support: Working alongside the development team to support daily execution, participating in planning, retros, demos, standup ceremonies, surfacing and helping remove blockers, and fostering alignment. This also includes managing the integration beta process.

• Status Reporting & Visibility: Providing regular updates on sprint progress, delivery health, and risks to ensure stakeholders have visibility into what's being built and what adjustments might be needed.

What You Will Need to Accomplish the Job

• Problem-Solving & Solution-Oriented Mindset: Demonstrated ability to analyze complex customer issues, identify root causes, and drive effective solutions, often in collaboration with technical teams.

• Customer-Centric Communication: Proven experience in clearly articulating customer needs and challenges to technical and non-technical audiences, ensuring understanding and alignment on desired outcomes.

• Process Adherence & Improvement: Experience in following established processes for issue resolution, project tracking, or workflow management, with an eye for identifying and suggesting improvements.

• Cross-Functional Collaboration: Track record of effectively working with diverse teams (e.g., engineering, sales, support) to achieve shared goals and deliver on customer expectations.

• Organizational & Prioritization Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a clear overview of ongoing initiatives or customer issues.

• Data Analysis for Insights: Experience in utilizing data (e.g., customer feedback, support metrics, usage patterns) to understand trends, evaluate performance, and inform decision-making.

• Technical Aptitude & Learning Agility: Eagerness to learn and understand new technical concepts, systems, and product functionalities to better support customers and collaborate with engineering.

• Project Coordination (Informal or Formal): Experience in coordinating efforts, tracking progress, and communicating status updates on customer-facing projects or complex support cases.

• Feedback Integration: Experience in gathering, synthesizing, and relaying customer feedback to relevant internal teams for product or process enhancements.

• Adaptability & Resilience: Ability to thrive in a fast-paced, evolving environment, adapting to new challenges and maintaining a positive approach to problem-solving.

• Education: Bachelor’s degree in a relevant field (Business, Computer Science, Economics, etc.) beneficial and preferred, but not required.

What Will Make Us Love You

• Exceptional Empathy & Customer Advocacy: A deep understanding of customer pain points and a strong drive to advocate for their needs, translating directly into a customer-centric approach to product delivery.

• Proactive Problem Anticipation: The ability to foresee potential issues based on customer interactions and proactively work with engineering to prevent them, rather than just reacting to problems.

• Experience with Integrations: Possess a robust understanding of the intricate client/server relationship, coupled with a proven aptitude for navigating and implementing standard data transfer protocols and a diverse array of integration interface specifications and formats (e.g., SOAP, REST, XML, GraphQL). Includes the ability to troubleshoot and optimize data flow for seamless system interoperability.

• Strong Technical Curiosity & Aptitude: A genuine interest in how products work and a quick ability to grasp new technical concepts, allowing them to effectively bridge the gap between technical and non-technical teams.

• Collaborative Bridge-Builder: A natural inclination to foster strong relationships between customer-facing teams and engineering, ensuring smooth communication and alignment on solutions.

• Data-Driven Instincts for User Experience: While not a product analyst, an individual who instinctively looks at customer data (support tickets, usage patterns) to understand the "why" behind issues and inform potential solutions.

• Resilience and Adaptability in Fast-Paced Environments: Experience thriving in dynamic, often high-pressure, customer-facing roles, demonstrating the ability to stay calm and effective when priorities shift or new challenges arise.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.