- Professional
- Oficina en Grand Rapids
Welcome to Cherry Health - video about Cherry Health
OVERVIEW OF POSITION:
Contribute toward the planning and engineering of the systems infrastructure, including the implementation and design of hardware and software solutions. Responsible for monitoring the performance of systems to identify and resolve issues. A certain degree of creativity and latitude is required.
Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Install, support, and maintain hardware and software infrastructure according to leading practices, including servers, SAN, routers, aggregators, switches, Wi-Fi controllers, and firewalls.
- Diagnose problems and solve issues, often under time constraints.
- Proactively ensure the highest levels of systems and infrastructure availability.
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors to implement those fixes.
- Maintain security, backup, and redundancy strategies.
- Plan and coordinate data migrations between systems.
- Maintain change control and testing processes for modifications to all systems.
- Acts as an expert resource to Desktop Engineer II and other IS staff.
- Participate in the design of informational and operational support systems.
- Develop and maintain applicable documentation.
- Assist Systems Engineering team with projects as needed.
- All other duties as assigned.
SKILLS / KNOWLEDGE / ABILITIES:
- Demonstrate excellent oral and written communication and customer service skills.
- Prioritize and execute tasks effectively in a high-pressure environment.
- Ability to work effectively in a team environment.
- Self-motivated and directed.
- Effectively learn new software and hardware.
- Advanced understanding of network infrastructure, network operating systems, storage systems (SAN), security, virtualization systems, messaging, and collaboration systems, and Microsoft infrastructure.
- Knowledge of applicable data privacy practices and laws (HIPPA, HI-TECH), and how they affect delivery of IT Services.
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
- Ability to read and interpret complex technical documents.
EDUCATION / LICENSES / CERTIFICATES:
- Bachelor's degree in Computer Science or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.
- Certifications in Microsoft Certified Systems Engineer (MCSE), VMware Certified Advanced Professional (VCAP), or Citrix Certified Enterprise Architect (CCEA) preferred, or willing to work toward completion within 12 months.
EXPERIENCE:
- Five to seven years of experience in Virtualization (VMware, Hyper-V, XenServer, etc.), Microsoft systems, enterprise applications, network infrastructure, storage systems, and Citrix systems, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.
- Two to Four (2-4) years of experience with equipment supporting VoIP and Contact Center environments (Zoom or Cisco preferred)
- Two to Four (2-4) years of experience with equipment supporting Wi-Fi environments (HPE Aruba or Ruckus preferred).
- Two to Four (2-4) years of Internet Security Architecture and support (preferred, not required).
Who we are:
Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.
Our Mission:
Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.
Our Vision:
Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.
Our Values:
- Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
- Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.
- Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
- Integrity – Uphold the highest ethical standards by being honest and trustworthy.
- Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.
Benefits:
Cherry Health has excellent benefit offerings dependent on employment status. Check out a sample of the benefits available to our team members below!
- Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
- Medical, Dental and Vision Insurance for you and your family
- Generous Paid Time Off benefit – 4 weeks per year for full time
- Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
- 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
- MET and MESP 529 Savings Plans
- Pet Insurance!
- Employee Assistance Program
Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.
