Human Resources Manager, Kennedy Space Center en Delaware North

Delaware North Parks and Resorts is hiring a full-time Human Resources Manager to join our team at Kennedy Space Center in Merritt Island, Florida. As an HR Manager, you will be responsible for promoting corporate values and driving business success through comprehensive human resources management, including job design, recruitment, performance management, training and development, employment cycle changes, talent management, benefits, employee and labor relations (union and non-union), and management services.

If you are passionate about hospitality and looking for complex, stimulating work leading high-performing teams, apply now!

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Delaware North is the food and beverage, and retail partner at The Kennedy Space Center Visitor Complex since dating back to 1995. The Kennedy Space Center Visitor Complex is the visitor center at NASA's Kennedy Space Center in Florida. It features exhibits and displays, historic spacecraft and memorabilia, shows, educational camps and programs, two IMAX theaters, and a range of bus tours.

• Conduct recruitment for exempt, nonexempt, and temporary roles; extend job offers, manage counseling and terminations, and support onboarding
• Serves as a key resource for leadership and union representatives on all labor matters, including contract negotiations, grievance resolution, and disciplinary processes, while upholding company standards and legal compliance
• Assist with union contract negotiations, investigate grievances, and ensure consistent application of collective bargaining agreements
• Monitor legal compliance across HR functions, assess training needs, and oversee programs that support performance management and workplace dynamics
• Maintains and enhances the organization’s human resources function by planning, implementing, and evaluating programs and policies that support a positive workplace culture.
• Report HR metrics to management, re-evaluate policies annually for cost-effectiveness, and address employee concerns, grievances, and disciplinary actions

• Bachelor's or master's degree in human resources or related field preferred; equivalent experience may substitute
• Strong expertise in collective bargaining agreement (CBA) interpretation, administration, and compliance, ensuring consistent application of contract provisions and fostering effective labor-management relationships required
• PHR or SPHR, Human Resource Certification preferred
• Minimum of 5 years of experience in human resources
• Knowledge of Workday, UKG, ICIMS, and Microsoft Suite including Excel