- Professional
- Oficina en Bicester
:
At the end of last year, the New Balance store underwent a significant transformation, evolving into a unique "1 of 1" concept within the global New Balance retail portfolio. This shift marked a transition from a self-service model to a personalised, one-to-one customer experience, enhancing the store’s premium positioning and elevating the overall service standard.
Due to the store’s fast-paced and dynamic environment, we are introducing a second Assistant Manager role. This position will report directly to the Store Manager and work collaboratively with the existing Assistant Manager. Together, they will ensure operational excellence and a consistent focus on delivering outstanding customer service, driving both performance and experience within the store.
Responsibilities:Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency
Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results
Understanding customer expectations and training your team to always reach or exceed their expectations
Guides and provides training to all team members in relation to products, NB technologies and seasonal products
Assists in co-ordinating rota and scheduling
Minimises losses implementing, monitoring, and tracking all procedures of loss prevention
Supports the recruitment, induction, training, and development of the store team
Key holder for the store and an active member on the shop floor and back of house carrying out retail duties - sales, customer service, stock control
Dealing with enquiries and an escalation route for customer complaints
Understanding and supporting store operations, policies and procedures via the retail game changer
Adhere to company’s policies and procedures
Perform other duties that as required from the business or Store Manager
- Currently Asssistant Manager in a high turn over store.
- Strong people and leadership skills
- Strong operational skills
