Risk Operations Specialist en Sidney Federal Credit Union

Come join our growing, innovative team here at sfcu! You will put your skills to good use as an important member of our Risk Operations Team as you gain valuable experience as a crucial resource for both staff and our membership. This position is responsible for assisting and supporting the Risk Operations Manager with monitoring and mitigating the BSA/AML and OFAC programs, and fraud compliance. Investigate fraudulent, illegal, and suspicious activities and coordinate the mitigation and recovery of losses.

Location: 42 Union Street, Sidney office. Onsite reporting expectation. The position will be evaluated for a remote work option after an assessment period. Onsite reporting expectation of 2 days per week to the Sidney NY office.

Salary range: $21.31-$26.63

Sfcu benefits statement:

We are proud to offers a generous 401K package, competitive benefits, medical, dental, vision. Life insurance is provided for all staff. Paid federal holidays and PTO, NYS Sick time. tuition assistance and the opportunity for growth through career pathing.

Essential Functions & Responsibilities:

Timely and accurately review and investigate alerts generated by BSA/Fraud monitoring software applications. Create cases as necessary and escalate situations to Risk Operations Manager as applicable.

Timely and accurately complete Currency Transaction Reports and Suspicious Activity Reports for approval and filing within regulatory deadlines. Complete other daily, weekly, and/or monthly reports as assigned.Review and monitor reports and account activity for BSA/Fraud incidents across all platforms and via notifications from inside/outside sources.

Conduct timely and accurate investigations of fraudulent activity to ensure minimal loss to the organization and membership. Work with law enforcement to coordinate and assist with investigations and provide requested documentation for BSA/Fraud subpoenas.

Educate Credit Union employees on BSA/AML, fraud, scams, and compliance updates, processes, and procedures.

Assist the Risk Operations Manager with preparing reports for management to advise the status of current investigations.

Support internal and external members via phone, email, chat, and in person. Analyze member accounts and transactions, determine fraud types and avenues, make recommendations on account and identity protection, initiate account restrictions as necessary, and assist with account and access restoration as applicable.

Maintain the confidentiality of the data reviewed and reports that are files or considered for filing.

Assist the Risk Operations Manager with developing, maintaining, and implementing policies and procedures to detect and prevent the occurrence of fraudulent activity. Provide recommendations on process improvements and efficiencies.

Assist and support the Risk Operations Manager with all responsibilities regarding BSA/AML/OFAC and fraud.

Other job-related duties as assigned.

Knowledge and Skills:

Experience Three years to five years of similar or related experience.

Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Have advanced verbal, written and interpersonal skills. Be able to communicate with courtesy, tact, and diplomacy with internal and external members.

Have advanced knowledge of Microsoft Outlook, Word, and Excel.

Be able to multi-task in a fast-paced environment while prioritizing workload and meeting deadlines.

Be able to read, analyze, and interpret data (reports, policies, regulations, etc.), systems, and processes.

Must demonstrate consistency, accuracy, attention to detail, and excellent problem-solving and critical-thinking skills.

Sidney Federal Credit Union does not discriminate against any employee or applicant for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, Veteran status, recently separated Veterans, sexual orientation, genetic information, victims of domestic violence and stalking, and all other categories covered by law.