- Senior
- Oficina en El Paso
Job Summary:
A Loss Prevention Lead Investigator is responsible for assisting and supporting investigations related to theft, fraud, and policy violations to protect company assets and reduce operational losses. The Lead investigator will support the Loss Prevention investigators, support case management, and ensure thorough documentation and resolution of incidents. The Loss Prevention Lead Investigator will support with evidence reviewing, support with internal interviews, analyze data for patterns of loss, and partners with law enforcement or legal teams when necessary. The Lead investigator will support with training on investigative techniques, and support compliance with company policies and ethical standards. Loss Prevention Lead Investigative will report to the Sr Manager of Loss Prevention.
Scope of job:
The Loss Prevention Lead Investigator is responsible for internal and external investigations and physical security.
Duties/Responsibilities:
- Lead, train, and mentor loss prevention investigators.
- Schedule and assign daily tasks on investigations when needed.
- Review reports, case files, and evidence to ensure accuracy, thoroughness, and compliance with company policy and legal standards.
- Provide support to improve investigative effectiveness and professionalism.
- Foster a culture of accountability, ethical behavior, and proactive security awareness within the team.
- Support investigations into theft, fraud, shrinkage, workplace misconduct, and other security incidents.
- Support and train with the collection, preservation, and documentation of evidence for internal or external prosecution.
- Review surveillance footage, conduct interviews, and support with coordination of investigative strategies.
- Liaise with law enforcement, legal teams, and human resources during active investigations.
- Maintain confidentiality and integrity of investigative materials and processes.
- Identify patterns or trends in loss incidents and recommend corrective actions or procedural changes.
- Conduct risk assessments and audits of high-risk areas, processes, or departments.
- Assist in the development and oversee the implementation of preventive security measures such as access control, surveillance enhancements, and employee awareness programs.
- Coordinate and lead internal theft prevention initiatives and employee training sessions.
- Oversee use and maintenance of surveillance, alarm, and access control systems, and train others on the team in these tools.
- Support with training the team members on investigative software, case management systems, and digital evidence handling.
- As a Lead Investigator, this role may act as back up to Sr. Manager, Loss Prevention to cover for vacation times and perform duties such as approving time and attendance in ADP for payroll submission, setting schedules as needed.
Required Skills/Abilities:
1. Security & Surveillance Skills
- Proficient in operating CCTV, EAS and alarm systems.
- Ability to conduct surveillance effectively.
- Knowledge of access control and security protocols.
2. Investigate & Analytical Skills
- Strong attention to detail for spotting suspicious behaviors or transaction irregularities.
- Ability to conduct investigations, gather evidence, and write clear, accurate reports.
- Analytical mindset to identify theft trends and shrink patterns.
3. Legal & Policy Knowledge
- Understanding of laws regarding theft, detention, and evidence handling.
- Ability to follow company policies while complying with legal requirements.
- Familiarity with workplace safety regulations and compliance standards.
4. Physical & Situational Abilities
- Alertness and quick decision-making in high-pressure situations.
- Ability to stand, walk, and monitor cameras for extended periods.
5. Training & Coaching Skills
- Ability to train Loss Prevention team and Retail Staff in loss prevention policies and theft awareness.
- Strong presentation and leadership skills.
6. Technical & Reporting Skills
- Proficiency with incident management software, Microsoft Office, or POS reporting tools, such as Teamwork.
- Ability to maintain accurate records and generate detailed investigative reports.
Education, Experience, and/or Certifications:
- Minimum: High school diploma or GED.
- Preferred: Associate or bachelor’s degree in criminal justice, Security Management, Business Administration, or a related field
- Preferred: 5 years of Security Management experience
- Preferred: Completed coursework or training in law enforcement, security operations, or risk management is a plus.
- Preferred: Experience in Teamwork POS, Verkada Security Cameras
Physical Requirements:
- Prolonged periods of monitoring cameras on a computer.
- Prolonged periods of walking in a production environment.
- Must be able to lift up-to 30 pounds at times.
- Must be able to read, write, hear, and listen, to effectively communicate.
- Occasional overnight domestic travel may be required to support events and retail stores.
