Associate Technical Support Engineer (22796) en Pegasystems
Pegasystems · Waltham, Estados Unidos De América · Onsite
- Junior
- Oficina en Waltham
Career Opportunities: Associate Technical Support Engineer (22796)Requisition ID 22796 - Posted - United States - Massachusetts
Job ID: 22796
Meet Our Team:
Join our team within Pega's Global Customer Support (GCS) organization. We are a team that supports core capabilities that enable clients to run Pega Infinity applications and Pega Cloud services on a scale.
Due to the nature of work with FedRamp, US Citizenship is required.
This role is based out of our Waltham, Massachusetts office.
Picture Yourself at Pega:
As an Associate Technical Support Engineer, you will work directly with developers and architects to solve coplex technical challenges. You will be part of a team that values innovation, collaboration, and continuous learning.
This is a developer-to-developer support role where your contributions will directly impact on the success of our clients and the evolution of Pega's platform.
What You'll Do at Pega:
- Support services and provide deep technical expertise and consulting on platform architecture, operability, and integrations
- Collaborate with internal teams and customers to ensure high standards of performance and resiliency
- Troubleshoot complex issues and define best practices
- Participate in rotating on-call schedule
Who You Are:
You are a passionate and curious engineer with a strong desire to grow your technical expertise. You thrive in collaborative environments, enjoy challenges, problem-solving, and troubleshooting. You are eager to learn and contribute to a team that supports mission-critical platform services.
What You've Accomplished:
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 0-2 years of experience in technical support, software development, or platform engineering
- Strong communication skills and ability to work effectively with cross-functional teams
- Familiarity with Java/J2EE or Object-oriented language, cloud technologies and/or Kubernetes, and platform architecture concepts
- Demonstrated ability to troubleshoot and resolve technical issues
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 59,200 - 88,700 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22796
Meet Our Team:
Join our team within Pega's Global Customer Support (GCS) organization. We are a team that supports core capabilities that enable clients to run Pega Infinity applications and Pega Cloud services on a scale.
Due to the nature of work with FedRamp, US Citizenship is required.
This role is based out of our Waltham, Massachusetts office.
Picture Yourself at Pega:
As an Associate Technical Support Engineer, you will work directly with developers and architects to solve coplex technical challenges. You will be part of a team that values innovation, collaboration, and continuous learning.
This is a developer-to-developer support role where your contributions will directly impact on the success of our clients and the evolution of Pega's platform.
What You'll Do at Pega:
- Support services and provide deep technical expertise and consulting on platform architecture, operability, and integrations
- Collaborate with internal teams and customers to ensure high standards of performance and resiliency
- Troubleshoot complex issues and define best practices
- Participate in rotating on-call schedule
Who You Are:
You are a passionate and curious engineer with a strong desire to grow your technical expertise. You thrive in collaborative environments, enjoy challenges, problem-solving, and troubleshooting. You are eager to learn and contribute to a team that supports mission-critical platform services.
What You've Accomplished:
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 0-2 years of experience in technical support, software development, or platform engineering
- Strong communication skills and ability to work effectively with cross-functional teams
- Familiarity with Java/J2EE or Object-oriented language, cloud technologies and/or Kubernetes, and platform architecture concepts
- Demonstrated ability to troubleshoot and resolve technical issues
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 59,200 - 88,700 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22796
Meet Our Team:
Join our team within Pega's Global Customer Support (GCS) organization. We are a team that supports core capabilities that enable clients to run Pega Infinity applications and Pega Cloud services on a scale.
Due to the nature of work with FedRamp, US Citizenship is required.
This role is based out of our Waltham, Massachusetts office.
Picture Yourself at Pega:
As an Associate Technical Support Engineer, you will work directly with developers and architects to solve coplex technical challenges. You will be part of a team that values innovation, collaboration, and continuous learning.
This is a developer-to-developer support role where your contributions will directly impact on the success of our clients and the evolution of Pega's platform.
What You'll Do at Pega:
- Support services and provide deep technical expertise and consulting on platform architecture, operability, and integrations
- Collaborate with internal teams and customers to ensure high standards of performance and resiliency
- Troubleshoot complex issues and define best practices
- Participate in rotating on-call schedule
Who You Are:
You are a passionate and curious engineer with a strong desire to grow your technical expertise. You thrive in collaborative environments, enjoy challenges, problem-solving, and troubleshooting. You are eager to learn and contribute to a team that supports mission-critical platform services.
What You've Accomplished:
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 0-2 years of experience in technical support, software development, or platform engineering
- Strong communication skills and ability to work effectively with cross-functional teams
- Familiarity with Java/J2EE or Object-oriented language, cloud technologies and/or Kubernetes, and platform architecture concepts
- Demonstrated ability to troubleshoot and resolve technical issues
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 59,200 - 88,700 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
Job ID: 22796
Meet Our Team:
Join our team within Pega's Global Customer Support (GCS) organization. We are a team that supports core capabilities that enable clients to run Pega Infinity applications and Pega Cloud services on a scale.
Due to the nature of work with FedRamp, US Citizenship is required.
This role is based out of our Waltham, Massachusetts office.
Picture Yourself at Pega:
As an Associate Technical Support Engineer, you will work directly with developers and architects to solve coplex technical challenges. You will be part of a team that values innovation, collaboration, and continuous learning.
This is a developer-to-developer support role where your contributions will directly impact on the success of our clients and the evolution of Pega's platform.
What You'll Do at Pega:
- Support services and provide deep technical expertise and consulting on platform architecture, operability, and integrations
- Collaborate with internal teams and customers to ensure high standards of performance and resiliency
- Troubleshoot complex issues and define best practices
- Participate in rotating on-call schedule
Who You Are:
You are a passionate and curious engineer with a strong desire to grow your technical expertise. You thrive in collaborative environments, enjoy challenges, problem-solving, and troubleshooting. You are eager to learn and contribute to a team that supports mission-critical platform services.
What You've Accomplished:
- Bachelor’s degree in Computer Science, Engineering, or a related field
- 0-2 years of experience in technical support, software development, or platform engineering
- Strong communication skills and ability to work effectively with cross-functional teams
- Familiarity with Java/J2EE or Object-oriented language, cloud technologies and/or Kubernetes, and platform architecture concepts
- Demonstrated ability to troubleshoot and resolve technical issues
Pega Offers You:
- Gartner Analyst acclaimed technology leadership across our categories of products
- Continuous learning and development opportunities
- An innovative, inclusive, agile, flexible, and fun work environment
- Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2
Additional Information
Base salary range for this role is 59,200 - 88,700 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.
The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.
AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
Labor Condition Applications
GDPR Candidate Privacy Notice
Pegasystems Limited UK Gender Pay Gap Statement
EEO/AA Policy Statement
Your Employee Rights Under the Family and Medical Leave Act
E-Verify Notice
Employee Polygraph Protection Act Rights
