Debt Recovery Specialist I en Cedar Point Federal Credit Union

Description

Primary Functions: 

Using Keystone Collections, prepare basic information on delinquent and/or overdrawn accounts, make and answer phone calls, follow up on worked accounts, research accounts to correct deficiencies caused by error, make interest and principal adjustments as required, prepare payment or extension agreements at member’s request, keep records on delinquent and/or overdrawn accounts, file documentation as needed, write up and post daily mail, check current addresses in computer to ensure correct information.

Duties and Responsibilities:

1. Research and purify accounts from queues within Keystone Collections to include but not limited to overdrawn accounts, delinquent loans and Mastercard.

2. Assist with the processing of bankruptcy claims.

3. Contact members on accounts assigned to resolve errors and produce payments. Record all member contacts along with any promise to pay.

4. Post payments to accounts, including posting and recording of payments to charged-off accounts.

5. Maintain complete and accurate records of attempted recovery activity as directed by the Debt Recovery Manager.

6. Prepare correspondence to delinquent members and use certified mail when desirable to ensure member notification.

7. Must maintain knowledge of all credit union products to aid in the research, correction or collection of accounts.

8. Research and correct credit report disputes within E-Oscar. Report negative charged off accounts to Efunds.

9. Prepare delinquent accounts for legal action.

10. Assist with the creation and maintenance of all debt recovery reports.

11. Complete required and recommended educational courses; Follow all rules and regulations as applicable to job function, including but not limited to Bank Secrecy Act.

12. Perform all other duties as assigned.

Requirements

Suggested qualification requirements:

1. High School graduate with two or more years in a financial institution.

2. Knowledge of all credit union products and services.

3. Knowledge of general office procedures and organizational skills.

4. Ability to work in a fast-paced environment and be flexible with schedule.

5. Ability to communicate well with members and staff.

6. Microsoft Office experience helpful.

7. Previous experience with debt recovery is helpful.

Physical Requirements:

1. Visual acuity. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; extensive reading on a computer monitor

2. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, either in person or on the phone.

3. Light work. Exerting up to 60 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

4. Body motions: Standing, walking lifting stooping, kneeling, crouching, bending, crawling. Pushing and pulling.

5. Fingers and hands: Grasping, picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Grasping: Applying pressure to an object with the fingers and palm. Making substantial repetitive movements (motions) of the wrists, hands, and/or fingers.