IN-HOUSE ONLY: Student Services Specialist (EOPS) en Coast Community College District

About the Department

(ON-CAMPUS - in-person position)

Orange Coast College (OCC) is seeking equity-minded individuals for a classified employee role as a Student Services Specialist under the Student Services Wing, as part of the Counseling Division.

THE COLLEGE - About Orange Coast College

Orange Coast College's 164-acre campus is located in Costa Mesa, just minutes from Southern California's beautiful beaches, with its main campus in Costa Mesa and a campus in Newport Beach (Waterfront Campus). Orange Coast College (OCC) was founded in 1947 with the mission to serve the educational needs of a diverse local and global community.  The College empowers students to achieve their goals by providing high-quality, culturally responsive, and innovative programs and services through pathways leading to degrees, transfers, certificates, foundational skills, workforce development, and lifelong learning. The College promotes student development, learning, and equitable outcomes by fostering a respectful, inclusive, caring, and participatory campus climate of student engagement and academic inquiry. Ideal candidates for this position will share OCC’s dedication to transforming lives through education, with a strong commitment to serving a diverse and vibrant student population.  We currently enroll 17,859 students, the majority of whom are from racially minoritized populations: 38% of OCC's students are Latinx, 2% are African-American, 23% are Asian, less than 1% are Native American, 29% are White, and 6% are multiracial. As a designated Hispanic-Serving Institution (HSI) and an eligibility designation as an Asian American Native American Pacific Islander-Serving Institution (AANAPISI), Orange Coast College reflects the dynamic diversity in the region. 

Orange Coast College (OCC) engages in a wide range of collaborative efforts aimed at fostering a culture of educational excellence and inclusivity. With a commitment to providing high-quality academic programs and student-centered support services, OCC creates an environment where all students can thrive. As a diverse and globally-minded institution, the college takes pride in initiatives that empower student communities by promoting cultural synergy across departments, including the Office of Student Equity, the Global Engagement Center, and the Multicultural Center.

OCC is a recognized leader in preparing students for transfer to four-year institutions and holds the prestigious designations of both a Hispanic-Serving Institution (HSI) and an Asian American, Native American, and Pacific Islander Serving Institution (AANAPISI). The college also boasts state-of-the-art facilities and is the first community college in Southern California to offer on-campus residential housing with over 300 apartment units, further enhancing the student experience.

Orange Coast College Employee-Student Demographic Information 

Direct Link: Employee / Student Profile Comparison Dashboard

THE DEPARTMENT:  About the OCC EOPS Office
EOPS is designed to provide additional support to students with economic and academic barriers to their education. The goal of the EOPS program is to increase the number of underrepresented students enrolled in community colleges. EOPS provides “over and above” services to eligible full-time students that assist in reaching their academic, personal, and career goals. Under the EOPS umbrella, we also have the Cooperative Agencies Resources for Education (CARE) program designed for single parents.

• Programs:
  • CARE
  • UMOJA
  • EOPS Honors Club
  • Guardian Scholars
• EOPS Semester Services
  • Academic Counseling
  • Priority Registration
  • Funds to Purchase Textbooks
  • Funds to Purchase School Supplies
  • Monthly Bus Pass or Parking Permit
  • Graduation Cap & Gown
  • CSU/UC Application Fee Waiver
  • Program Events (Virtual socials, drive-thru, workshops, etc.)
  • Cultural Activities
  • EOPS Scholarship Opportunity
  • Honor Society Membership Fees

*Services offered are based on state funding and availability.  Services are not guaranteed.

ABOUT THE DISTRICT

The Coast Community College District is a multi-college district that includes Coastline Community College, Golden West College, and Orange Coast College.  The three colleges offer programs in transfer, general education, occupational/technical education, community services, and student support services.  Coastline, Golden West, and Orange Coast colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs. Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States.  The Coast Community College District values diversity, equity, inclusion, access, and anti-racism by creating a culture of inclusive excellence that uplifts employees and students through an environment that is equitable, diverse, inclusive, and accessible. 

COMMITMENT TO EQUITY & IMPACT
The Coast Community College District (Orange Coast College, Golden West College, and Coastline) continues to strengthen our efforts around diversity, equity, inclusion, access, and anti-racism. Orange Coast College is focused on creating a culture of inclusive excellence by uplifting employees and students through an environment that is equitable, diverse, inclusive, and accessible. We have a strong focus and importance on building an inclusive culture and atmosphere of belonging.  We will be actively listening, assessing, and evaluating for this throughout each stage of the application, recruitment, and interview process.

• Orange Coast College - Diversity, Equity, Inclusion, and Accessibility Page
• Orange Coast College - Diversity, Equity, Inclusion, & Accessibility Plan 

Ideal candidates for this position share OCC's devotion to educating and improving the lives of our representative students, employees, and community populations.  We currently enroll 17,102 students, the majority of whom are from racially minoritized populations: 36% of OCC's students are Latinx, 2% are African-American, 25% are Asian, less than 1% are Native American, 29% are White, and 5% are multiracial.

Summary
Performs a full range of administrative, programmatic, and technical duties in support of student services programs. Coordinates and supports the delivery of daily activities and operations involving a broad range of student services activities within a special program area/office. Works closely with administration, faculty, management, external entities, staff, and students.  

Distinguishing Career Features
The Student Services Specialist is the mid-level classification in the Student Services series. This class is distinguished from the Student Services Assistant, which performs entry-level administrative functions and more basic duties in support of the assigned program, division, or area; or the Student Services Specialist Senior, which performs a broader range and/or more complex program support and/or specialized functions related to the area of assignment, program, department, or office.

Essential Duties and Responsibilities 
Specific duties may vary among departments, divisions, and jobs. Incumbents typically perform a substantial portion or all of the following types of duties, as assigned:

• Coordinates projects and activities for a student services program. 
• Provides technical information to students, instructors, counselors, and others in the assigned 
  program.
• Works with students, counselors, instructors, and other staff to address students’ needs within the assigned program; advocates for student needs.
• Creates, maintains, and delivers program resource information, presentations, reports, 
  correspondence, and promotional materials.
• Assists with preparation and planning schedules for workshops, informational sessions, and program orientations for new and/or prospective program participants. 
• Provides information and technical assistance regarding specialized program guidelines and applicable state and federal laws, college and program policies, rules, and regulations. 
• Interprets and conveys specialized program guidelines and applicable state and federal laws,  college and program policies, rules, and regulations, to students, instructors, counselors, and others. 
• Maintains approved budgets, transaction records, and audit trails, including those for projects 
  and grant-funded activities.
• Researches and may reconcile expenditures, initiates budget allocation changes and reassignments of funds to and from various accounts, works with accounting staff to ensure compliance with business practices and regulations. 
• Meets with prospective and enrolled students individually and in groups to provide program-related guidance and advisement.
• Prepares, designs, and maintains correspondence, reports, presentations, brochures, and various program materials. 
• Collects, updates, and maintains relevant confidential student information in student database and files, and/or special program databases, and/or additional corresponding reporting systems. 
• Monitors and responds to requests for service, and refers/schedules student appointments for program services, as needed; maintains records related to student changes and/or needs. 
• Verifies and reviews forms for completeness, accuracy, and quality control against established policies and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files. 
• Assists with the hiring process for student assistants and other staff, as assigned. 
• Schedules, trains, and provides work direction to student assistants and/or other staff, as 
  assigned.
• Researches and assists in analyzing and interpreting guidelines and regulations associated to the assigned program. 
• Coordinates workflow and the implementation of policies and procedures. 
• Performs technically complex and difficult student advising and processing with minimal supervision. 
• Assists with data collection for the preparation and dissemination of program reports and maintains necessary database records. 
• Develops, creates, maintains, and disseminates program communication materials. 
• Plans, organizes, facilitates, and assesses co-curricular student activities, excursions, and events. 
• Serves as program liaison on campus, District-wide, and among external entities such as community organizations, local and state institutions, and partner organizations. 
• Performs other related duties as assigned that support the objective of the position. 
• Required to abide by all District policies and procedures, including Board Policy 3050 – Code of Professional Ethics.

Position Duties

Knowledge and Skills 

• Requires working knowledge of the principles and practices associated with the assigned program within the higher education environment. 
• Requires basic knowledge of and use of learning, communication tools, and technologies. 
• Requires proficient knowledge of computer applications, including common office productivity software, internet, and software applications and platforms supporting academic and higher education in general. 
• Requires proficient knowledge of specialized, program-specific computer applications or reporting databases. 
• Requires general knowledge to support curriculum development processes, to know the recording and monitoring of master calendar and school schedules, interpret budget information, and process payroll transactions.
• Requires sufficient math skills to read, record, and understand statistical data and concepts. 
• Requires sufficient English language and writing skills sufficient to prepare materials and reports. 
• Requires well-developed oral communication skills to convey concepts in individual and group settings in college and community-based meetings. 
• Requires intercultural communication skills and cultural competency to work cooperatively with a diverse population of students and service providers. 

Abilities 

• Requires  the ability to perform the essential responsibilities and functions of the position. 
• Requires the ability to learn and apply knowledge to support curriculum development processes, to know recording and monitor master calendar and school schedules, interpret budget information, and process payroll transactions. 
• Requires the ability to prepare spreadsheets, graphs, and charts. 
• Requires the skill sets to perform the responsibilities of the position, including the delivery of student service, advisory, and advocacy services. 
• Requires the ability to learn, interpret, and apply District, state, and federal requirements and objectives for academic achievement. 
• Requires the ability to work cooperatively with students, faculty, and staff, as well as external service providers, families, community organizations, and other agencies. 
• Requires the ability to exercise independent judgment. 
• Requires the ability to prepare spreadsheets, graphs, and charts. 
• Requires the ability to learn about basic budgeting and information systems used by the department/division/college within a reasonable time frame. 
• Requires the ability to develop and maintain active advocacy relationships with students. 
• Requires the ability to organize and prioritize work and manage time to meet established program deadlines. 
• Requires the ability to communicate in a professional manner, orally and in writing, in both formal and informal settings with students, faculty, staff, managers, and others involved with the program. 

Physical Abilities

• The general physical demands, working conditions, and essential job functions associated with this classification will be kept on file with the Office of Human Resources. 
• Essential functions will vary by position.
• As defined by Title I of the Americans with Disabilities Act (“ADA”) and California’s Fair Employment and Housing Act (“FEHA”), the District shall engage in a timely, good faith interactive process with employees or employment applicants who are requesting or are in need of reasonable accommodations and, provide reasonable accommodations for employees or employment applicants who, because of their disability, are limited in or unable to perform one or more of the essential functions of their job in accordance with applicable state and federal law.

Education and Experience

• The position typically requires an Associate’s degree in social science, education, or a related field, and two years in a highly responsible technical/administrative support capacity, involving frequent customer contact.
  • preferably in an educational environment. 
• Or, any combination of education and experience that would meet the required equivalent qualifications for the position. 

AND

• Evidence of demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, geographic, gender, gender identity, and ethnic backgrounds of community college students. (California Code of Regulations Title 5 53022; Education Code Section 87360; Coast Community College District EEO Plan) 

Licenses and Certificates 

• May require a valid driver's license. 
• May require proof of US citizenship or Permanent Resident Status, if federal database access is required.

Working Conditions 

• Work is performed indoors, where health and safety considerations are minimal. 

Minimum Qualifications

• Note:  Applicants must be authorized to work for ANY employer in the U.S.   We are unable to sponsor or take over sponsorship of an employment VISA at this time.

(ON-CAMPUS - In-person position) This is a temporary contract, special-funded, full-time (40 hours per week), 12-month per year classified position.  The District reserves the right to extend, modify, or eliminate this position based upon available funds. The normal hours of work will be Monday through Friday from 8:00 am to 5:00 pm, with the flexibility to occasionally work extended hours and/or weekends, if necessary, to meet the department's needs. The effective date of employment will be arranged with the supervisor.  The District provides medical, dental, and vision insurance for the employee and eligible dependents, and life insurance for the employee. 
(Salary Schedule:  EE-114)

• Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment. 
• The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910) 
• The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply.

Pay Philosophy:
Through policies, practices, and other benefit programs, Coast Community College District delivers a fair and equitable total compensation program that promotes equal employment opportunity, inclusion, and workforce vitality. In general, it is the policy of the District to place new employees at the first step of the salary grade. All movement on the salary schedule will occur on July 1 of each year for all classified employees.

The SELECTED CANDIDATE is required to complete the following before employment:

• Provide a Certificate of Tuberculosis Exam for initial appointment (Note: The certificate must be renewed every 4 years as a condition of continuing employment).
• Have fingerprints taken by a Live Scan computer at the candidate’s expense. (Clearance must be received before the first day of employment)
• Present original documents for proof of eligibility to work in the United States.
• Participate in a new hire onboarding appointment with an Employment Services Representative.

Application Requirements:  *Documents not requested in the job announcement will not be considered
A complete application includes:

• A complete Coast Community College District Online Employment Application.
• Responses to Supplemental Questions (please provide clear and detailed responses, as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, put "see resume" or "N/A", or leave blank).
• A Cover Letter highlighting your experiences relevant to this position and addressing the minimum and essential qualifications, including your evidence of demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, geographic, gender, gender identity, and ethnic backgrounds of community college students. (PDF recommended).
• A Current Resume of professional experience and educational background. (PDF recommended).

Apply online at http://www.cccd.edu/employment

The deadline to apply is November 20, 2025.  Application materials must be electronically submitted online at http://www.cccd.edu/employment to be considered for employment. Incomplete applications, application materials submitted by mail, and documents not requested in the job announcement will not be considered. Please note that the district does not return materials submitted in the application process (copies of original supporting documents are acceptable).

Reasonable Accommodations

Individuals who need reasonable accommodations in accordance with ADA should notify the Human Resources Office for assistance or email at [email protected].  

Other Qualifications

Selection Procedure

• All online applications received by the application deadline will be screened to determine which applicants meet the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview.

• Applicants who meet the minimum qualifications and who are also deemed to possess the highest committee evaluation will be invited to an interview.
• If any travel is required for an applicant to participate in person during the interview process, this will be done soat the candidate's own expense. 

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