Digital Adoption Manager – Practice Solutions Team en Stblaw
Stblaw · New York, Estados Unidos De América · Hybrid
- Professional
- Oficina en New York
Position Summary
The Digital Adoption Content Manager supports the firm’s digital adoption initiatives by implementing scalable digital learning strategies and creating engaging training content. This role focuses on enabling lawyers and business professionals to confidently use the firm’s technology platforms through innovative, user-centric communication, training solutions and materials, adoption tools, and intranet-based enablement.
Key Responsibilities
Communication:
Develop strategic communication campaigns that build awareness, foster engagement, and reinforce the value of digital tools.
Develop and maintain communication plans to keep stakeholders informed of adoption progress, challenges and success stories.
Training & Onboarding:
- Design and develop digital training materials, including e-learning modules, quick reference guides, videos, and interactive tutorials.
- Support effective user onboarding: Develop pathways to help individuals and teams quickly begin using new technologies and experience immediate value.
- Support the implementation of scalable training programs for new technology rollouts and platform enhancements.
- Create localized and role-based learning paths to improve digital fluency across practice groups and regions.
- Partner with Practice Solutions Managers and Product Managers to develop a feedback loop with users and monitor performance data to continuously improve training effectiveness.
- Provide hands-on support during technology launches, including virtual and in-person sessions.
Channel Strategy & Content Management
- Maintain a library of up-to-date training resources for firm-wide technology platforms.
- Leverage digital adoption platforms (e.g., Pendo, WalkMe, Whatfix) to deliver in-app guidance, track engagement, and optimize user experience.
- Develop channel strategy around the firm’s intranet as a central hub for training resources, self-service learning, and digital adoption campaigns.
- Collaborate with the Intranet Strategy Lead to design intranet pages that promote training content and engagement.
- Other duties as assigned by the Practice Solutions Director.
Qualifications
- Bachelor’s degree in Instructional Design, Communications, Marketing or related field.
- 5+ years of experience in technology adoption or enablement, change management, or digital learning.
- Experience with digital adoption tools (e.g., Pendo, WalkMe, Whatfix) and analytics dashboards.
- Strong skills in content creation tools (e.g., Articulate, Camtasia, Adobe Creative Suite).
- Excellent communication and presentation skills.
- Familiarity with change management principles is a plus.
Salary Information
NY Only: The estimated base salary range for this position is $160,000 to $190,000 at the time of posting.
The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is exempt meaning it is not overtime pay eligible.
Simpson Thacher will not sponsor applicants for work visas for this position.
Privacy Notice
For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at https://www.stblaw.com/other/privacy-notice.
Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.
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