Member and Recipient Services Supervisor en undefined

Pay Plan Title: Supervisor I

Working Title: Member and Recipient Services Supervisor

FLSA Status: Exempt

Posting Salary Range: $62,222 - $70,338

Office Location: Remote within North Carolina.

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources has a career opening for a Member & Recipient Services Supervisor to join our Call Center team. This position's primary responsibilities include providing administrative oversight and supervision for the day-to-day operation of the Call Center Staff and Member & Recipient Service Line. The Member and Recipient Services Department is a cross-functional unit that includes staff who perform the screening triage and referral function or STR for the LME/MCO. The Member and Recipient Services Supervisor spends a considerable amount of time providing supervision and completing the required documentation/paperwork.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

On a typical day, you might:

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://www.myncretirement.com/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 

Education/Experience:

Bachelor’s degree in Health or Human Services field OR fully licensed RN AND minimum of five (5) years of post-degree progressive experience providing similar services.

OR  

Master’s degree in Health or Human Services field OR fully licensed RN AND minimum of three (3) years of post-degree progressive experience providing similar services.

Preferred Education:

Human Services degree

Preferred Experience:

Experience working with the MH/SU and/or IDD population in a Call Center.

Supervision of staff, two (2) or more employees that provide MH/SU and/or IDD services.

License/Certification:

None Identified, unless if qualifying as an RN. If staff is licensed, must maintain licensure to remain employed.

Must have a valid driver’s license

Location:

Remote within North Carolina. 
 Must reside in NC to be considered for remote status.

Must be able to travel to a Trillium office location and within catchment as required.  

Deadline for Application: November 19, 2025 @ 11:59pm

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate.  All applicants will receive a final email when the recruitment cycle for the position has closed.  

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile. 

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

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