Syringe Access Services (SAS) Program Manager en Glide

About GlideGLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. SummaryGLIDE’s Health Empowerment and Access Team (HEAT) programs are at the forefront of innovative and collaborative approaches in San Francisco. The program’s goals are to improve our community’s wellness through linkages to medical services, collaboration with community and city providers, and advocacy for underserved and marginalized individuals. This position manages the Syringe Access and Overdose Prevention Services program specifically.   Under the supervision of the Senior Director, the Program Manager will be responsible for daily management and operations of Syringe Access Services (SAS), inventory management, and time-limited pilot projects that seek to improve harm reduction systems. In this role you will ensure our internal systems are of the highest quality of service, maintain efficient operations, foster collaborations with other community providers and city departments, and promote innovative ways to improve the health and safety of people who use drugs.  Essential skills required for this role are strong communication, coaching, collaboration, and the ability to take initiative and exercise sound independent judgment in decision-making.  



Essential Duties and Responsibilities:

Oversees the daily operations of GLIDE SAS operations onsite, located at partner sites, at community events, etc. including planning, implementing and evaluating SAS services and operations ongoing.

Manages the supply of Narcan for program distribution and provide overdose prevention education and Narcan administration to GLIDE in-house staff and community at-large.

Provides regular team and individual supervision and evaluation of staff.  

Work with and/or shadow SAS staff providing direct services as needed for staff back up, training, coaching, etc.

Manage, organize and oversee all SAS supplies and storage unit operations. Responsibilities include ordering, purchasing and inventory management.  

Maintain ongoing inventory and receipts of delivery. Ensure stock and supplies are monitored and sufficient for the Program. 

Directly input all SAS data collection and prepare monthly reports and supervise SAS staff to do the same. Support maintenance of program data accuracy and timeliness for program evaluation, funder reporting, and contract performance tracking. 

Work with Program Director, CALI, Fund Development to draft reports and respond to funder, audit, and external program requests for data, information, tours, etc.

Formulate and monitor collaborations and working relationships with community organizations and city agencies, in coordination with HRx Director.  

Attend community and coalition meetings that maintain or create new collaborations, partnerships, and coordination of activities. 

Develop and monitor important aspects of quality assurance for documentation of services, data collection, inventory management and reporting to funders. 

Collaborate with GLIDE’s data department to analyze data and develop strategies to meet program objectives and outcomes. 

Develop and implement policies and procedures to meet city, state, and federal regulations as well as adhere to all professional ethics and standards to ensure rights and privacy of all clients, maintain safety for staff, and compliance with organizational policies. 

Directly supervises SAS staff and/or other program staff as assigned. 

Support coordination, scheduling and oversight of volunteers, non-SAS staff and interns placed with SAS. 

Minimum Qualifications:

3 to 5 years’ experience in similar or equivalent health access, harm reduction, public health, Substance Use or disease management roles; and/or bachelor's degree in social work, public health, or related field with 2 to 3 years of experience in similar or equivalent health access, harm reduction, public health, Substance Use or disease management roles

Experience and/or ability to develop, write, deliver and/or implement reports, policy and procedure and oversee other complex program administrative tasks and operations.  

Demonstrated knowledge and experience of harm reduction policies and practices through outreach, community services, navigation of health system, criminal justice system, HIV/Hep-C/STI testing, distribution of harm reduction supplies, and overdose prevention. 

Experience with overseeing or managing program staff and administrative staff. 

Experience with the management of services, trauma informed care, and activities funded by government contracts, site certifications, and grants. 

Experience collaborating with and coordinating community members, service providers, program administrators, and city leadership. 

Experience working in a low barrier syringe exchange. 

Experience implementing a complex collaborative project with many government and community partners. 

Knowledge of and experience working with populations who are chronically homeless, have severe mental illness, substance use disorder or formerly incarcerated population.

Current California Driving License, and clean driving record preferred. 

Experience with client record database systems and/or EHRs (e.g., ETO, Salesforce, Avatar, Epic, etc.) preferred. 

Work Environment:

GLIDE’s buildings are in the Tenderloin neighborhood.   

GLIDE maintains an "open door" policy for the community and its clients, who frequently enter and leave the premises.  

Physical Requirements: 

Ability to work on a computer and see details of objects at close range.   

The ability to physically navigate throughout office spaces (via elevator or stairs). 

Ability to sit, stand, bend, reach, crouch, and navigate throughout office spaces (via elevator or stairs) and public outdoor environments comfortably.

Ability to lift up to 40 pounds and execute repetitive manual tasks.

Ability to move quickly to address emergencies.  

Must possess the strength, stamina and mobility to climb multiple flights of stairs, repeatedly in a given shift. 

Ability to hear within normal range, and communicate effectively (in person, telephone or zoom).   

Finger dexterity and the ability to use all standard office equipment.   

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