Front Desk Lead - Parkloft en Actionlife

Who We AreWith a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.Action is seeking a Front Desk Lead to join our team at Parkloft property in San Diego.Compensation: $21 to $23 per hourSchedule: Tuesday-Saturday 7:00AM-3:00PMSummary: Under the direction of the General Manager, the Front Desk Lead is the first point of contact for people entering the lobby or calling the association. As such, the Front Desk Lead must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Lead is expected to possess a working knowledge of the Association's rules, policies and procedures, as well as familiarity with the Association's amenities and surroundings in order to assist residents and their guests. In addition to the duties listed above, the Front Desk Lead is also the first point of contact for the other Front Desk staff, whether working for Action or Securitas. The Front Desk Lead is responsible for reviewing and updating post orders, leaving pass downs, and working with the General Manager to solve issues relating to the Front Desk and improving the service that we provide to our clients.

What You'll Do (Job Duties)

Represent Action Property Management and the association by greeting residents and guests at the Front Desk in a welcoming and professional manner.

Possess working knowledge of Association policies and procedures, including familiarity with amenities and surroundings.

Assist General Manager with supervision of Front Desk staff and provide administrative support, including daily reports and resident correspondences.

Provide basic concierge services such as restaurant/entertainment recommendations, taxi/shuttle arrangements, etc., and assist with resident relations including maintenance requests, questions, and concerns.

Monitor lobby activity, check in and announce guests and vendors, perform routine inspections of the building's common areas, document unusual activity, manage and maintain front desk area, lobby, and main elevators, receive and distribute resident mail and packages, and understand and implement emergency procedures when necessary.

Who You Are (Skills/Experience)

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.

High School diploma or GED equivalent required. College degree in hospitality or related field preferred.

2 years of customer service experience, preferably in property management or hotels. Leadership or supervisory experience preferred.

Hospitality, luxury retail, or fine dining experience is preferred.

Strong interpersonal and communication skills.

Excellent problem solving and conflict resolution abilities.

Attention to detail and organizational skills.

Professional appearance and demeanor.

Proficient with MS Office application and property management software and systems.

Willingness to work flexible hours, including weekends and holidays.  

Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Prolonged periods sitting at a desk and working on a computer.

Capable of lifting up to 25 pounds as needed.

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