Intern - UX Researcher / Insights Analyst (Summer 2026) en United Airlines

At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly.

Position Overview

The UX Research & Insights Intern will help execute, analyze and report on user-centered research studies, contribute to United’s employee digital products and advocate for user needs. You’ll collaborate with cross-functional teams to uncover insights that inform design and product decisions.

Key Responsibilities

• Assist in planning and conducting qualitative and quantitative user research e.g. interviews, usability testing, surveys, product data.
• Support synthesis of research findings into actionable insights and recommendations.
• Apply your curiosity, asking the right questions and more to uncover key information.
• Collaborate with product management, product design, engineering, and stakeholders.
• Participate in stakeholder meetings and contribute to research presentations

What’s needed to succeed (Minimum Qualifications)

• Must be a current undergraduate student pursuing a degree in Psychology, Design, Anthropology, Human-Computer Interaction or related field.
• Strong interest in UX research and user-centered design
• Familiarity with research methods and tools e.g. usability testing, surveys, affinity mapping
• Experience with tools like Figma, UserTesting, Quantum Metric, Google Analytics, or similar is a plus
• Innovative, forward-thinking
• Ability to collaborate with cross-functional teams
• Autonomous and proactive
• High standards and attention to detail
• Good communication skills (interpersonal and written skills)
• Ability to adapt to fast pace and changes
• Position is based in Chicago, IL – must be able to relocate for the duration of the internship
• Must be legally authorized to work in the United States for any employer without sponsorship now and in the future
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position