Intern, Sales and Customer Experience en undefined

Do you want to work for a company where your co-workers are co-owners?  We are 100% employee owned!  The Bernard Group's sister company, Smartpress, is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all). Our internship program provides you with the opportunity to be at the forefront of Innovation. Your contributions will be key in delivering world-class products, inspiration and solutions for some of the most iconic brands in the world. This paid internship will begin with an interactive on-boarding program where you'll learn more about Smartpress, our state-of-the-art technology, processes and culture. Interns are integrated into our teams, giving you the opportunity to learn how to provide clients with the highest quality product, service and speed that the industry requires, while experiencing a culture of teamwork and ownership. We invite you to consider joining us as we consistently work to go above and beyond, and WOW those we serve!

As a Sales and Customer Experience Intern, you’ll gain hands-on experience delivering exceptional customer service in a fast-paced, team-oriented environment. You’ll work alongside our Customer Experience team to assist customers via phone, email, and chat—helping ensure that every interaction reflects our company’s commitment to quality, care, and professionalism.

In this role, you’ll learn how to manage a high volume of communications, identify customer needs, and provide accurate information about products, services, and policies. You’ll also help support sample requests, order adjustments, and shipping resolutions, while learning what it takes to deliver a world-class customer experience from start to finish.

Shift available: Monday through Friday 8:00 am – 5:00 pm (hybrid work environment between our office in Chanhassen, MN and remote working locations)

Compensation: $20.00 Hourly

A variety of these traits will help land you this job if you:

• are pursuing a degree in Print, Business Administration, Public Relations, Retail, or Sales Management (or a related field).
• have 1–2 years of customer service experience or other relevant work experience.
• are passionate about helping others and thrive in a customer-focused environment.
• have strong communication skills—both verbal and written.
• possess a can-do attitude and go above and beyond to satisfy customers.
• are detail-oriented and able to handle multiple responsibilities while maintaining quality and accuracy.

On top of that you must:

• demonstrate professionalism, patience, and empathy in every customer interaction.
• work effectively within a team environment, while also managing individual tasks.
• learn quickly and adapt to evolving products, processes, and technologies.
• use sound judgment to determine the best resolution for each situation.
• exhibit strong organizational and time-management skills in a fast-moving setting.
• be proactive in identifying opportunities to improve the customer experience.

In this position, you will:

• prepare for customer calls, emails, and chat inquiries through continuous learning of products, processes, and policies.
• manage a large volume of incoming and outgoing communications with professionalism and accuracy.
• identify and assess customer needs with empathy, aiming to deliver total satisfaction.
• resolve product and service issues efficiently, determining root causes and finding the best possible resolutions.
• send sample products and printed examples to prospective customers.
• investigate, review, and respond to customer complaints and shipping issues.
• assist with rework tickets and collaborate with production and shipping teams to ensure timely solutions.
• maintain a warm, friendly, and professional tone with every customer interaction.
• perform additional projects and tasks as assigned by management.

To get hired at The Bernard Group, you MUST be:

• able to effectively communicate, both verbally and in writing.  Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
• willing to admit when you make a mistake (it happens to the best of us)
• fiercely loyal to both our customers and team
• trustworthy, reliable, and easy to get along with
• enthusiastic and eager to take on new challenges
• adaptable and willing to wear whatever hat gets the job done

TBG Overview:

• We're a 900-person visual merchandising company
• We are 100% employee-owned
• This is a 2026 Summer Internship in Chanhassen, MN 55317 beginning either May 18th or June 1st

The Art of Teams at TBG:

We believe teams of top talent with clear objectives will consistently outperform centralized control. We put a great amount of energy into building skilled and diverse teams to handle our most challenging pursuits. It’s the difference between average and being a world-class service provider. 

If you have the talent to do this job, a passion for excellence and are interested in joining the TBG team, please complete the form on this page.

Thanks!
The Bernard Group, Inc.