Assistant Branch Manager (San Jose) en Camprendy Inc

Description

Why join us?

Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders

The Assistant Branch Manager is responsible to assist the Branch Manager in the overall management/condition of the residential division at all locations for the installations, sales, technical support, safety, and operations activities. 

 Responsibilities

• Plans and directs installations, sales, and operations to meet operational and financial goals 
• Develop operating budgets and capital expenditure recommendations in order to meet operational and financial goals for their      regional location 
• Ensure achievement of staying within the budget allotted in their respective market 
• Recommends and creates operating policies and procedures as required in order to provide consistent guidance to teams 
• Establish team-oriented customer service philosophy and supportive working environment for all employees 
• Conduct management team meetings in order to keep field managers informed of news, forecasts and strategies relating to the      operations within their location 
• Encourages discussion, proposals for optimizing operations and addresses issues that impact the productivity of their      location 
• Has direct responsibility for budget preparation, operating costs, profitability of operations, inventory, and purchasing      management 
• Manages and trains the sales cycle for technicians  
• Supervises assigned employees including staff selection and training 
• Process weekly payroll commissions and approve employee hours 
• Conducts performance reviews, rewards, and disciplines employees, addresses complaints and resolves issues 
• Understands and observes all safety procedures and ensures all employees practice those safety procedures 
• Schedules periodic safety meetings and solicits recommended changes to improve safety procedures if needed 
• Responsible for continued sales growth in all residential locations and all residential garage door products 
• Leads and runs Sandler meetings on a weekly basis 
• Organizes weekly safety and operational meetings 
• Maintains a high level of customer satisfaction and integrity across all locations 
• Additional Assignments: Assist as needed by the BM. 

Requirements

• Skilled door technician, with the ability to train. 
• Demonstrated leadership skills with strong facilitation skills 
• Strong interpersonal skills with good relationship building abilities 
• Self-starter with a willingness to lead change and challenge the status quo 
• Time management, and organized 
• Excellent verbal and written communication skills 
• Team player with a positive ‘can do’ attitude 
• Must possess a current valid driver’s license 

Physical Requirements

• Heavy work – As a technician, must be able to lift up to 100 pounds and carry for up to 50 ft. As well as walk and carry items on uneven ground; and have manual dexterity in both hands, which allows the use of a hand tool. Frequently used tools: Ladder, assortment of mechanical hand tools and devices, and assortment of common power tools. 
• Talking – expressing and exchanging ideas by means of spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. 
• Hearing – perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed      information through oral communication and make fine discriminations in sound. 
• The incumbent is subject to both environmental conditions, with activities occurring inside and outside.