Homeoffice Care Coordinator - Care Coordination & Support Organization en Lake County, IL

About the Department

The Care Coordinator is a valuable member of our Behavioral Health Team who is responsible for facilitating the coordination of care to youth enrolled in the Illinois Department of Healthcare and Family Services (HFS) Pathways to Success program. Youth are enrolled in either the High-Fidelity Wraparound Services or Intensive Care Coordination Services. The Care Coordinator will utilize the Principles of Wraparound and System of Care when providing services to families. This position is home-based, meaning there is not an assigned office, but the person is expected to travel within Lake County to attend meetings with youth and their families.

• Exact hours and days have evening hours is negotiable, but some evening hours would be required.
  •  Example schedule: Monday (11:00am-7:00pm), Tuesday (8:30am-4:30pm), Wednesday (11:00am-7:00pm), Thursday (8:30am-4:30pm), Friday (8:30am-4:30pm).

Position Duties

• Provide direct services to youth and families while managing a caseload of either 10-12 clients for High-Fidelity Wraparound or 16-18 clients for Intensive Care Coordination.
• Coordinate and monitor delivery of Individual Support Services (ISS) and Therapeutic Support Services (TSS) for youth.
• Provide referrals to additional Pathways to Success services, such as Therapeutic Mentoring, Intensive Home-Based Services, Family Peer Support, and Respite.
• Work in collaboration with the youth and family to create a Child and Family Team (CFT) to assist the youth with successfully achieving established goals.
• Assist youth and families with creating a Crisis Prevention and Safety Plan (CPSP) and update/review as needed.
• Maintains regular contact with an active caseload, meeting frequency deadlines as determined by the program.
• Complete required documentation accurately and timely, to include but not limited to, IM+CANS; Strengths, Needs and Cultural Discovery (SNCD), Child and Family Team Meeting (CFTM) agendas, telephone contacts, and progress notes.
• Maintain IM+CANS certification.

• Consults with the supervisor regarding status of cases.
• Provides atmosphere of customer service in assuring that clients are treated in a friendly and respectful manner. Displays positive attitudes and behaviors in the accomplishment of job duties.
• Facilitates with clients and collaborates with the treatment team to develop, review and update treatment goals and referrals both internally and externally.
• Assists clients in obtaining public entitlements, housing, community resources, etc.
• Attends staffing’s with Court Services, schools, hospitals, agencies and others, as necessary.
• Organizes and participates in treatment-related clinical conferences and staffing’s on assigned clients.
• Participates in collection of client fees including completing forms for third-part coverage and discussing balances due with clients, as appropriate.
• Acquires and utilizes knowledge of LCHD/CHC database and word processing software and other equipment commensurate with position.
• Participates in staff meetings, in-service trainings, and seminars to facilitate professional growth and maintain licensure if required.
• Provides education and direction to clients, family members and/or significant others.
• Involved in quality improvement activities on an ongoing basis (such as implementing processes as a result of performance measurement reviews, participation in councils and teams, making suggestions to improve a process).
• Takes responsibility for training in and documenting clinical chart requirements to meet program and state standards.
• Must meet minimum productivity expectations.

Minimum Qualifications

• A bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or a related human service field;
• A bachelor's degree in any other field with two years of documented clinical experience in a mental health setting under the supervision of a QMHP;
• A certificate of psychiatric rehabilitation from a DHS-approved program, plus a high school diploma or GED, plus 2 years of experience in providing mental health services;
• A recovery support specialist certified by, and in good standing with, the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.;
• A family partnership professional certificate from and in good standing with the Illinois Alcohol and Other Drug Abuse Professional Certification Association, Inc.;
• An occupational therapy assistant licensed under the Illinois Occupational Therapy Practice Act [225 ILCS 75] with at least one year of experience in a mental health setting;
• A minimum of a high school diploma or GED and 5 years documented clinical experience in mental health or human services;
• An individual who has completed a behavioral health technician or other psychiatric training certification through the Medical Education and Training Campus in Fort Sam Houston, Texas, with one year documented clinical experience in a mental health setting under supervision of a QMHP.

• May also qualify if meeting the requirements of a Qualified Mental Health Professional or above.
• Valid driver’s license.

Other Qualifications

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community. 

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found athttps://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary gradesathttps://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer.  We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.