Access Team Lead en Bradford Health Services

Bradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders.  We currently have an immediate opening for the Access Team Lead for our Birmingham, AL location.    

Bradford’s programs are important to a patient’s continuation of care, so they stay engaged in their recovery journey after leaving an inpatient treatment program.   In some cases, our programs may be the appropriate starting point for individuals committed to their recovery.  Our location in Birmingham, AL may be exactly what you are looking for as your next career step.   

Whether your background is in Substance Use Disorders, Mental Health, or Social Work, Customer Service, training and overall experience can provide the valuable foundation necessary to make a difference in someone’s life.  Just as each treatment plan is different, each career path at Bradford is different.  Take a step forward in your career with Bradford Health Services.

Job Summary:

As an Access Team Lead, you will interact directly with the Care Coordinators, Regional Office personnel, potential patients and/or their family members, as well as new and existing referral sources.  The goal of those interactions is to drive admission to all levels of care while upholding both department and Bradford policies and ensuring the best interests of the patient inform all actions. 

Supervisory Responsibilities:

•    This position has direct oversite of the ACCESS Care Coordinators

Duties/Responsibilities:

•    Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 CFR “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient and potential patient identifying information and health information concerning patients, potential patients, and participants

•    Review and sign Care Coordinator’s consults, requesting additional information or clarification where needed and determining suggested level of care

•    Assist Care Coordinators in motivating patients and trouble shooting issues as they arise

•    Monitor Call Queue and ensure calls are being answered

•    Monitor chat groups to ensure all issues and messages are addressed in a timely manner

•    Ensure scheduled consults and intakes are completed

•    Report daily numbers at appointed times

•    Assist in the ongoing monitoring, review and training of Care Coordinators

•    Answer calls and complete consults and intakes as needed

•    Track all potential patients not admitted to the appropriate level of care and ensuring follow up is completed

•    Must exhibit high energy level and convey care and empathy while answering calls and completing consultations

•    Possess a working knowledge of appropriate emergency, benevolent and/or self-help referral information

•    Complete and follow assigned trainings

•    Must be able to motivate potential patient(s) into a decision-making process

•    Must possess strong attention to detail

•    Self-motivated and able to work under minimal supervision

•    Able to bond in a professional manner with potential patients and families

•    Must be able to accurately discuss all services offered

•    Ability to identify and escalate priority issues

•    Regular attendance

•    Must have valid driver’s license and a safe driving record and reliable transportation

•    Other duties as assigned

Required Skills/Abilities:

•    Must have 1 year of customer service experience is required

•    Knowledge of chemical dependency is desired

•    Computer data entry skills skill required- type 35 wpm

•    Must possess the ability to communicate effectively and demonstrate a basic understanding of the principles of chemical dependency recovery.

•    Attention to detail

•    Recordkeeping

•    Good communication skills

•    Flexible with schedule

Education:

•    Associates or two years of undergraduate studies or relevant work experience required

•    Bachelor’s degree or LPN preferred

•    CPR certification is a plus

Physical Requirements:

•    Must be able to see 20/40 corrected in each eye and hear clearly (hearing assist devices accepted)

•    Must be able to continuously sit for approximately 3 hours per 8-hour shift

•    Must be able to see and hear constantly

•    Must be emotionally and physically capable of functioning under stressful situations

•    If recovering, two years of continuous verifiable abstinence

We Offer:

•    Flexible Schedules that includes shift differentials

•    A competitive salary plus benefits

•    Generous Paid Time Off

•    Professional growth opportunities