Senior Manager, Administration - 12 month contract en None

What’s the role?

You will deliver a comprehensive first-class fund administration service to a portfolio of private equity and real estate funds in line with defined business activities. You will be responsible for managing, supervising and developing a team of fund administrators, leading and maintaining client relationships on the team portfolio, and serving as a key point of contact for funds clients. This role plays a critical leadership position within the fund administration team and contributes to the strategic development of service delivery.

What you’ll be doing

Your role may include, but will not be limited to, the following tasks which we call ‘Defined Business Activities’. The list of defined business activities is not exhaustive and may be amended from time to time:

Fund Administration

• Responsibility for a portfolio of private equity and real estate funds clients to ensure deadlines and client requirements are met.
• Oversee and review preparation of capital call and distribution workings and notices
• Review preparation of periodic reporting, capital accounts, and investor statements
• Manage with the team ad-hoc investor queries and correspondence
• Review and release payments for clients, act as authorised signatory
• Liaise with external contacts including intermediaries, legal advisors, and auditors to obtain and provide required information
• Support onboard clients and investors on KYC, internal process completion
• Assist with and contribute to ad hoc projects as required

Team Management

• Manage a team of fund administrators
• Plan and prioritise own and team workflow to ensure deadlines are met
• Delegate tasks appropriately to team members
• Monitor/review incoming and outgoing correspondence by team members where required
• Identify training areas for team members
• Conduct regular informal performance reviews/one to one catch ups
• Develop and enhance team-specific procedures where necessary
• Development and presentation of internal training sessions if required
• Coordinating with internal support teams to ensure client’s requirements and deadlines are met
• Monitoring internal support team’s performance and provide regular feedback

Client Relationship Management

• Manage client relationships as key point of contact for some clients
• Organise and attend relevant client meetings for own and team clients
• Travel to meet with own and team clients as required (mostly in London or Southampton)
• Prepare client service review packs and attend client service review meetings with or without superior present
• Communicate to directors regarding outstanding work and situations involving the fund administration team and its clients
• Assist with creation and maintenance of client-specific administration procedures

Financial Management

• Oversee client billing process for the team to ensure correct fees are charged
• Analyse WIP (work in progress) for own and team clients
• Monitor and manage aged debts for team
• Assist department head to manage budget, revenue, profitability and debtors for management reports

Compliance and Risk Management

• Ensure team adherence to internal company procedures
• Comprehensive knowledge of differing requirements/processes for high-risk clients
• Assist compliance team to conduct periodic reviews on team’s clients and ensure actions are taken from the team if required
• Report and escalate any issues as appropriate

The ideal background for this role:

Experience

• A minimum of 8-10 years' relevant fund administration or financial services experience
• At least 5 years' experience in a supervisory or management role
• Extensive experience in fund administration or equivalent including understanding of fund structure, investor KYC, capital call, distribution, periodic reporting and capital accounts for investors
• Experience in managing complex client relationships and acting as key client contact
• Experience of various technology Platforms for fund administration

Knowledge

• Sound knowledge and understanding, appropriate to level, of current industry and legislation, regulation and working practices
• Sound knowledge of Private Equity and Real Estate Fund Structures through lifecycle

Role Location/Hybrid Schedule

This role is based in our London office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible, there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business, the office space available and the individual’s preferences and circumstances.