Housekeeping Team Lead en Spire Healthcare Limited

Housekeeping Team Lead | Full Time | Permanent | Methley – LS26

Spire Methley Park Hospital has an exciting opportunity for a Housekeeping Team Lead. As our Housekeeping Team Lead you will lead the delivery of housekeeping services across the hospital. This will include the hospital housekeeping team and theatre housekeeping team in providing excellent levels of cleanliness and for our customers.

Spire Methley Park Hospital situated in Methley in South Leeds, has recently completed a 7.6 million refurbishment, which included a new theatre equipped with cutting-edge technology enabling us to carry out complex surgery across a variety of clinical specialties. At Spire Methley Park Hospital caring for our patients is at the heart of what we do. We provide expert medical care in our modern, well-equipped hospital for all of our patients.

Duties and responsibilities:-

• You will have a lot of contact and interaction with patients and staff so excellent customer service skills are essential and you must be friendly and professional in your approach. 
• You will provide clear leadership and direction to the team. Managing the department with a high degree of professionalism and commitment in accordance with the hospital and Spire policies. Provide full support to the clinical and business functions of the hospital.
• You will be responsible for the management of the Housekeeping Team annual leave, staff rota and sickness while adhering to Spire policy and procedures. Ensure that all staff are adequately trained in conjunction with the Enabling Excellence appraisal system. 
• Run team meetings across all departments and carryout a pro-active 1:1 schedule with team members.
• You will build a highly skilled, committed and flexible team utilising existing skills and knowledge wherever possible and supplement these by recruiting, inducting, training and developing staff within the department’s budget.
• Establish and maintain the appropriate standards for the provision of a high quality housekeeping, monitoring the application of those standards and taking corrective action where necessary.
• Ensure all departments provide a customer focused service and lead by example in this regard.
• Review current practices and develop new opportunities to improve the products and services offered to all customers within areas of responsibility.
• Ensure that all legislation and Spire Healthcare policies are adhered to and maintained and that, at a local level, processes and policies are developed, implemented and audited as “best practice”.
• Work with the Operations Director to identify problems and provide solutions to ensure that hospitality functions are successfully managed and co-ordinated.
• Monitor customer perception of hotel services delivery through satisfaction surveys to identify areas of strength and weakness and take remedial action where necessary to improve standards.
• Identify areas of industry best practice including benchmarking with other Spire Healthcare, and implement the changes necessary to produce improved working processes with full consideration of the corporate and business objectives.
• Assist in health and safety within housekeeping, inspections, audits and risk assessments.

Who we're looking for:-

• Experience team lead/Supervisors in the Healthcare/Hospitality industry
• Good Communication leadership skills
• Excellent customer service skills
• High Standards of service , Hygiene and Cleanliness
• Resilient and empathetic team player, with strong inter-personal skill, has experience of managing staff in a service/customer orientated environment.
• The role demands a hands-on, pro-active approach with the ability to initiate and handle change in complex environment.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together
• Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

For us, it's more than just treating patients; it's about looking after people

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer.   We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. 

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Lauren Armitage on [email protected]

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications