Homeoffice Senior Training Manager - Commerce Training en Choctaw Nation of Oklahoma
Choctaw Nation of Oklahoma · Durant, Estados Unidos De América · Remote
- Professional
Job Purpose or Objective(s): The Senior Training Manager is responsible for leading the design, delivery, and evaluation of all training programs within gaming operations. This role drives operational excellence by developing high-performing teams, ensuring compliance with regulatory and company standards, and enhancing the overall guest experience. The position requires a hands-on leader who can supervise, coach, and mentor a team, while collaborating with executives and operational leaders to meet strategic business objectives.
Primary Tasks:
- Lead, coach, and develop a team of training professionals to deliver effective training programs aligned with brand standards, industry regulations, and company goals.
- Design, deploy, and evaluate training programs for all gaming operations, including onboarding, train-the-trainer programs, and ongoing associate development.
- Visit assigned departments to validate training systems, processes and operational standards.
- Collaborate and work with executives, operational leaders, and functional management teams to assess ongoing and future training & development as well as effectiveness of established programs.
- Manage and oversee training programs and processes for new hires, existing associates, and new openings.
- Track and report on training effectiveness using KPIs such as associate performance, engagement, and operational compliance metrics.
- Manage training budgets, resources, and tools, including LMS platforms, e-learning programs, and multimedia training materials.
- Partner with cross-functional teams to integrate training initiatives with broader organizational goals, process improvements, and leadership development programs.
- Mentor and develop future training leaders within the organization.
- Perform other duties as assigned.
Minimum:
- Bachelor’s Degree or four (4) years of directly related experience.
- Strong computer skills Microsoft Office (Word, Excel, and Outlook) and Windows XP, including computer-based cash handling experience.
- Proficiency with e-learning techniques
- Highly organized, detail-oriented, and ability to adapt quickly to changing priorities.
- Ability to work independently and cooperatively in a team environment.
- Strong communication (verbal and written), organizational, interpersonal, and managerial skills.
- Solid time management skills, computer competence, and the ability to use multi-media effectively.
- Three plus (3+) years’ experience of planning and managing resources to achieve organizational objectives.
- Six plus (6+) years’ comprehensive job-related experience in guiding and training others to obtain knowledge and experience to help achieve performance goals.
- Ability to travel to multiple venues as required.
Responsibilities
- Lead, coach, and develop a team of training professionals to deliver effective training programs aligned with brand standards, industry regulations, and company goals.
- Design, deploy, and evaluate training programs for all gaming operations, including onboarding, train-the-trainer programs, and ongoing associate development.
- Visit assigned departments to validate training systems, processes and operational standards.
- Collaborate and work with executives, operational leaders, and functional management teams to assess ongoing and future training & development as well as effectiveness of established programs.
- Manage and oversee training programs and processes for new hires, existing associates, and new openings.
- Track and report on training effectiveness using KPIs such as associate performance, engagement, and operational compliance metrics.
- Manage training budgets, resources, and tools, including LMS platforms, e-learning programs, and multimedia training materials.
- Partner with cross-functional teams to integrate training initiatives with broader organizational goals, process improvements, and leadership development programs.
- Mentor and develop future training leaders within the organization.
- Perform other duties as assigned.
Qualifications
- Bachelor’s Degree or four (4) years of directly related experience.
Strong computer skills Microsoft Office (Word, Excel, and Outlook) and Windows XP, including computer-based cash handling experience.
- Proficiency with e-learning techniques
- Highly organized, detailed oriented, and ability to adapt quickly to changing priorities.
- Ability to work independently and cooperatively in a team environment.
- Strong communication (verbal and written), organizational, interpersonal, and managerial skills.
- Solid time management skills, computer competence, and the ability to use multi-media effectively.
Three plus (3+) years’ experience of planning and managing resources to achieve organizational objectives.
- Six plus (6+) years’ comprehensive job-related experience in guiding and training others to obtain knowledge and experience to help achieve performance goals.
- Ability to travel to multiple venues as required.
Company
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
- Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
- Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
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