Case Manager en Boys & Girls Club of Burbank Inc

Description

Title: Case Manager 

Education Level: College Degree or Equivalent Experience 

Position: Full-Time Non-Exempt/ 35 hours per week

Travel Required: Yes 

Reports to: Director of Impact

Work Schedule: Monday – Friday; some weekends required. 

Salary: $23 per hour

Job Summary:

The Case Manager role involves managing member intake for specialized programs and grants, ensuring compliance with grant reporting requirements, and providing case management for members. The Case Manager is responsible for scheduling and conducting timely case management sessions with youth participants aged 10 to 18. During these sessions, the Case Manager helps each member set individual goals and track their academic progress, ultimately aiming to prevent youth involvement in high-risk behaviors. In addition to case management, the Boys & Girls Club Case Manager assists the Teen Services Coordinator by providing updates and reports on all teen-related programs for middle and high school youth.

*Miles driven in personal vehicle for business purposes will be reimbursed at the current IRS rate.*

Essential Duties & Responsibilities:

• Attends site and/or in-service meetings for the purpose of conveying and/or gathering information required to perform functions.
• Establish and maintain case files of assigned mentee caseloads.
• Coordinates member participant outreach by making phone calls and scheduling meetings.
• Maintain a variety of manual and electronic documents, files, and records for the purpose of providing up-to-date information and historical reference in accordance with established administrative guidelines and legal requirements. This may include participant information. 
• Assists with assessing members’ needs, situations, personal strengths, and support networks to determine their goals.
• Facilitates social-emotional development curriculum to include SMART Moves, Substance Use Prevention, and other assigned curricula. 
• Coordinates with appropriate organizations and services, including, but not limited to, social services, physical and mental health services, housing support, employment education, and substance use disorder treatment.
• Researches and refers participants to community resources.
• Responds to inquiries from a variety of internal and external parties (e.g., schools, partners, government agencies, general public, students, etc.) for the purpose of providing information, facilitating communication among parties and/or providing direction.
• Employee must always maintain a positive and professional attitude/demeanor while working
• Assist and participate in BGC program events and workshops.  
• Attend mandatory staff meetings and training sessions.
• May be assigned other related duties as needed.

Job Requirements:

• Working knowledge of Boys & Girls Club programming
• Must have a passion for serving and positively inspiring youth
• Working with youth in a trauma-informed environment (training available to strengthen these skills)
• Boys & Girls Club program experience is highly preferred
• The ability to accommodate various learning styles and levels
• Excellent interpersonal and verbal communication skills, and must be a team player
• Know how to define and work toward positive outcomes
• Ability to organize time well, meet deadlines, and focus on completing assigned tasks with minimal supervision
• Demonstrate strong communication skills, both verbal and written
• CPR/First Aid certification required.
• Required to drive and transport members in the Club van for events/after-school transportation when needed. 

Physical Requirements:

The physical requirements outlined below are representative of what an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill these essential functions.

While carrying out the duties of this position, the employee will frequently be required to walk, sit, and stand; communicate effectively; use their hands for tasks such as handling objects, tools, or controls; and reach with their hands and arms. Occasionally, the employee may need to climb or balance, stoop, kneel, crouch, crawl, and may infrequently need to run. It is essential for the employee to remain physically fit to ensure the safety of children in emergencies.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. Hand-eye coordination is necessary to perform certain duties. The noise level in the work environment may vary from quiet to moderate in office settings, and from moderate to loud in recreation areas, especially when children are present.

All employees working directly with children at all Boys and Girls Club of Burbank and Greater East Valley locations are required to work outdoors in various weather conditions.

The information presented provides a general overview of the nature and level of work expected of employees in this classification. It is not intended to be an exhaustive list of all duties, responsibilities, and objectives required of employees assigned to this job.